Mailaisso Grace Djagba Balandi

⦁ Processed transfers in or out of registered or non- registered retirements products.
⦁ Processed cash out transactions.
⦁ Updated and made any necessary adjustments into members account as per directives.
⦁ Followed up on rejects related to transfers

• Ensured accurate and timely completion of transfers for enhanced customer satisfaction.
• Reduced processing errors with meticulous attention to detail and thorough documentation.
• Maintained up-to-date knowledge of industry regulations, ensuring compliance in all funds transfer activities through regular internal trainings.
• Collaborated with cross-functional teams to address complex client needs and deliver custom solutions.
• Collaborated with team members for seamless execution of complex transfers and problem resolution.

• Addressing customer concerns over the phone and by email
• Updating, authorizing, and communicating insurance packages according to customer needs
• Translating documents and creating templates for COVID-19-related communication
• Liasing with management to streamline delivery of Manulife Individual Contact Centre services
• Facilitated customer retention by providing timely follow-ups on pending issues and ensuring satisfactory resolutions.
• Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
• Established trust with customers through transparent communication, providing honest assessments of situations and setting realistic expectations for resolution timelines.

• Completed online transactions
• Authorized and transferred foreign securities by providing a continuity of settlements

• Analyzed accounting documents and maintained accounts in the payroll journal
• Updated Accounting Compliance & Reporting documents
• Filed tax declarations
• Handled accounting and taxation of the National Social Insurance Fund and the minimum flat tax