Mai Alhaddad
Ottawa ,On
Summary
Seasoned Medical Laboratory Assistant with a proven track record at Island Health, showcasing exceptional phlebotomy expertise and adaptability. Excelled in training peers, enhancing patient care, and implementing quality control procedures to minimize errors. Demonstrates a strong blend of technical proficiency in laboratory information systems and a commitment to patient confidentiality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Travel Medical Laboratory Assistant
Island Health
1200 Dufferin Crescent, Nanaimo, BC V9S 2B7
09.2024 - 09.2024
- Assisted in the training of new laboratory assistants, providing guidance on best practices and procedures.
- Maintained a clean, safe work environment by following strict laboratory protocols and guidelines..
- Demonstrated excellent problem-solving skills when troubleshooting issues related to sample preparation or equipment malfunctions.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Delivered excellent patient experiences and direct care.
- Adapted quickly to new environments, swiftly becoming familiar with facility-specific workflows and practices while maintaining a high level of performance.
Medical Laboratory Assistant
Island Health
1952 Bay St, Victoria, BC V8R 1J8
08.2022 - 09.2024
- Assisted in the training of new laboratory assistants, providing guidance on best practices and procedures.
- Maintained a clean, safe work environment by following strict laboratory protocols and guidelines.
- Demonstrated excellent problem-solving skills when troubleshooting issues related to sample preparation or equipment malfunctions.
- Reduced errors in sample analysis with thorough quality control checks, ensuring accurate test results for patients.
- Performed routine maintenance on lab equipment to ensure optimal functionality, minimizing downtime due to technical issues.
- Expedited critical test results by prioritizing samples based on urgency, significantly reducing turnaround times for emergency cases.
- Followed safety protocols to maintain safe and secure laboratory environment...
- Trained and supervised new laboratory staff to improve skills in laboratory procedures....
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified patients' identification for proper sample collection.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Reviewed and processed requisitions for laboratory tests.
Pharmacy Assistant
Shoppers Drug Mart
4440 W Saanich Rd Unit 100, Victoria, BC V8Z 3E9
09.2021 - 08.2022
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Counted and labeled prescriptions with correct item and quantity.
- Updated computer system with current customer, payment and inventory information.
- Supported operations with filing, copying and faxing.
- Trained new pharmacy staff on computer system and drug management protocols.
Medical Laboratory Assistant
Island Health
1 Hospital Way, Victoria, BC V8Z 6R5
08.2022 - 09.2024
Education
Certificate - Medical Laboratory Assistant
Cambria College
210-702 Fort St, Victoria, BC V8W 1H206.2022
Skills
Adaptable to change
Patient confidentiality
Hematology Knowledge
Biohazard Waste Disposal
Quality Control Procedures
Phlebotomy expertise
Laboratory Information Systems
Training and mentoring
Document Management
Sample Testing
Phlebotomy
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Turkish
Elementary
Certification
- First aid
- Whmis
- Food safe
- Peritoneal dialysis
Timeline
Travel Medical Laboratory Assistant
Island Health
09.2024 - 09.2024
Medical Laboratory Assistant
Island Health
08.2022 - 09.2024
Medical Laboratory Assistant
Island Health
08.2022 - 09.2024
Pharmacy Assistant
Shoppers Drug Mart
09.2021 - 08.2022
Certificate - Medical Laboratory Assistant
Cambria College