Mai Alhaddad
Ottawa ,On
Summary
Seasoned Medical Laboratory Assistant with a proven track record at Island Health, showcasing exceptional phlebotomy expertise and adaptability. Excelled in training peers, enhancing patient care, and implementing quality control procedures to minimize errors. Demonstrates a strong blend of technical proficiency in laboratory information systems and a commitment to patient confidentiality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Travel Medical Laboratory Assistant
Island Health
09.2024 - 09.2024
- Assisted in the training of new laboratory assistants, providing guidance on best practices and procedures.
- Maintained a clean, safe work environment by following strict laboratory protocols and guidelines..
- Demonstrated excellent problem-solving skills when troubleshooting issues related to sample preparation or equipment malfunctions.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Delivered excellent patient experiences and direct care.
- Adapted quickly to new environments, swiftly becoming familiar with facility-specific workflows and practices while maintaining a high level of performance.
Medical Laboratory Assistant
Island Health
08.2022 - 09.2024
- Assisted in the training of new laboratory assistants, providing guidance on best practices and procedures.
- Maintained a clean, safe work environment by following strict laboratory protocols and guidelines.
- Demonstrated excellent problem-solving skills when troubleshooting issues related to sample preparation or equipment malfunctions.
- Reduced errors in sample analysis with thorough quality control checks, ensuring accurate test results for patients.
- Performed routine maintenance on lab equipment to ensure optimal functionality, minimizing downtime due to technical issues.
- Expedited critical test results by prioritizing samples based on urgency, significantly reducing turnaround times for emergency cases.
- Followed safety protocols to maintain safe and secure laboratory environment...
- Trained and supervised new laboratory staff to improve skills in laboratory procedures....
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified patients' identification for proper sample collection.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Reviewed and processed requisitions for laboratory tests.
Pharmacy Assistant
Shoppers Drug Mart
09.2021 - 08.2022
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Counted and labeled prescriptions with correct item and quantity.
- Updated computer system with current customer, payment and inventory information.
- Supported operations with filing, copying and faxing.
- Trained new pharmacy staff on computer system and drug management protocols.
Medical Laboratory Assistant
Island Health
08.2022 - 09.2024
Education
Certificate - Medical Laboratory Assistant
Cambria College
210-702 Fort St, Victoria, BC V8W 1H206.2022
Skills
Adaptable to change
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Turkish
Elementary
Certification
- First aid
- Whmis
- Food safe
- Peritoneal dialysis
Timeline
Travel Medical Laboratory Assistant
Island Health
09.2024 - 09.2024
Medical Laboratory Assistant
Island Health
08.2022 - 09.2024
Medical Laboratory Assistant
Island Health
08.2022 - 09.2024
Pharmacy Assistant
Shoppers Drug Mart
09.2021 - 08.2022
Certificate - Medical Laboratory Assistant
Cambria College
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