Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mahwish Mahboob

Calgary,AB

Summary

Versatile Technical Support Representative ready to resolve any problem. Troubleshoots technical issues and educates on logistics and policies, allowing for customer satisfaction without unnecessary escalation of support calls.

Overview

7
7
years of professional experience

Work History

Customer Sales Representative

Interval World
01.2022 - Current
  • Drove sales by promoting trendy destinations, tour packages and travel services
  • Coordinated entire trips, planning routes and itineraries, organizing accommodation and computing fees
  • Met customer travel needs by matching services with personal preferences and requirements
  • Consistently met all metric's required by the client and CA always remained 100%.

Technical Support Specialist

Working Solutions
01.2019 - Current
  • Enhanced customer satisfaction up to 95% with fast, knowledgeable service
  • Installed, configured and maintained computer systems and network connections.
  • Work with Tier 1 customer support team to troubleshoot technical Errors.
  • Walked individuals through basic troubleshooting tasks.
  • Generated reports to track performance and analyze trends.
  • Maintaining and monitoring SaaS

Technical Support Specialist

Quickbooks
01.2018 - 01.2019
  • Investigated issues thoroughly using personal expertise and scripted repair trees
  • Guided calls using excellent communication skills and decisive approach
  • Identified and resolved issues using software and hardware.

Bookkeeper

Concord Transportation
01.2017 - 01.2018
  • Developed Excel spreadsheets to track data and streamline accounting processes
  • Issued receipts, invoices and billing statements
  • Reconciled bank accounts, expense accounts and unbudgeted expenditures.

Education

Bachelor of Science (B.S.) - Computer Science

Jinnah University
01.2013

Skills

  • Microsoft PowerPoint
  • Administrative Support
  • Customer Consulting
  • Appointment Scheduling
  • Customer Sales Representative
  • Service Desk Team Management
  • Remote Support
  • Software Installation
  • Error Detection
  • Help Desk Support

Languages

English
Full Professional

Timeline

Customer Sales Representative

Interval World
01.2022 - Current

Technical Support Specialist

Working Solutions
01.2019 - Current

Technical Support Specialist

Quickbooks
01.2018 - 01.2019

Bookkeeper

Concord Transportation
01.2017 - 01.2018

Bachelor of Science (B.S.) - Computer Science

Jinnah University

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Mahwish Mahboob