Mahmud Hasun Zhalak
Regina,Canada
Summary
CompTIA A+ and Google IT Support Certified Professional with a diploma in computer science. Proven technical troubleshooting skills resulting in a 95% customer satisfaction rate. Multilingual in English, Bengali, Hindi, Urdu, and French, with expertise in enhancing sales through effective technical demonstrations and CRM solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Sales and Support Specialist
Grameenphone Ltd.
Dhaka, Bangladesh
02.2025 - Current
- Delivered engaging technical product demonstrations, fostering positive user experiences and facilitating informed purchasing decisions.
- Met monthly sales and retention targets by cross-selling mobile data packages.
- Achieved 95% customer satisfaction rate through prompt email and phone support, enhancing customer loyalty.
- Managed user accounts in CRM, resolving complex billing disputes to ensure customer retention.
Supervisor
Panago Pizza
Regina, Canada
01.2023 - 08.2024
- Oversaw daily operations of high-volume franchise, achieving 100% compliance with safety and operational protocols.
- Trained and mentored five staff members in customer service excellence, contributing to a consistent 4.5-star rating.
- Resolved POS hardware and software issues during peak hours, reducing system downtime and ensuring seamless transactions.
Sales Associate
7 Eleven
Regina, Canada
09.2021 - 11.2022
- Delivered high-quality retail service by utilizing active listening to address customer needs and ensure a positive experience.
- Maintained in-store technical systems, including POS terminals and lottery hardware, ensuring zero downtime for customers.
Education
Diploma - Computer Science
University of Regina
Regina, Saskatchewan08-2028
Diploma - Computer Science
TTI
Chattogram, Bangladesh08-2019
Skills
- Incentivized sales and upselling
- Technical support (OS and hardware)
- Device configuration and setup
- CRM software proficiency
- Product demonstrations
- Contract negotiation
Certification
- CompTIA A+ (Core 1&2), CompTIA, 04/01/26
- Google IT Support Professional Certificate, Google/Coursera, 04/01/26
Languages
- French (Intermediate)
- English (Fluent/Native)
- Hindi and Urdu (Proficient)
Timeline
Technical Sales and Support Specialist
Grameenphone Ltd.
02.2025 - Current
Supervisor
Panago Pizza
01.2023 - 08.2024
Sales Associate
7 Eleven
09.2021 - 11.2022
Diploma - Computer Science
University of Regina
Diploma - Computer Science
TTI