MAHMOUD AL HAWI

Main responsibilities:

• General Surgery and OB/GYN Endoscopy Business Unit (OLYMPUS)Endoscopy GI, Respiratory and Endo therapy Business Unit (OLYMPUS)
• Urology and ENT Endoscopy Business Unit (OLYMPUS)
• Installation for all types of Endoscopy Equipment
• Demonstration and End-user training for all types of Endoscopy
• Attend OPD (On Patient Demonstration) for all Endoscopy procedures
• Sales Execution
• Communication & Placing orders with suppliers.
• Coordination between sales, regulatory & logistic
• Verify, purchase, and prepare all types of tenders
• Digital OR and Modular Endoscopy Projects .
• Pre-Sales activities, Presentation, Specs and BOQ preparation
• Managed complex projects from inception to completion, ensuring timely delivery within budget constraints.
• Identified growth opportunities by staying current on Endoscopy industry trends and competitive landscape insights.
• Monitored performance metrics regularly to identify areas for improvement and drive continuous progress.
• Facilitated cross-functional collaboration, fostering an environment of teamwork and innovation.
• Enhanced employee skills with targeted training programs, contributing to a high-performing workforce.
• Negotiated contracts with vendors for cost-effective procurement of goods and services.
• Managed budgets and resources effectively to achieve financial goals and maximize profitability.
• Increased efficiency by implementing new business unit strategies and streamlining operations.
• Conducted detailed market analysis for informed decision-making and strategic planning.

• Build and maintaining client relations
• Design and implement sales strategy
• Solve problems for clients and customers by developing innovative and tailored sales solutions
• Proactively pursue new business and sales opportunity
• CRM and competitors activities analysis
• Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
• Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
• Strengthened client relationships through regular communication and effective problemsolving.
• Created sales forecasts to target daily, monthly and yearly objectives.
• Developed and delivered presentations to key customers to position products and services.
• Implemented process improvements within the key accounts division, enhancing efficiency levels across the team.
• Monitored industry trends to stay ahead of competitors, offering relevant solutions to customers'' needs.
• Negotiated contracts and pricing agreements, securing advantageous terms for both the company and the client.

• Sales and application for the following equipment:
• Gastroscopy & Respiratory Equipment
• Surgical Endoscopy Equipment
• Endotherapy Accessories
• Electrosurgical Generators
• Washing and Disinfection Machines
• ENT Endoscopy Equipment
• Urology Equipment
• Ob/Gyn Equipment
• Software and Integration solutions
• Developed lasting client relationships through consistent follow-up and excellent customer service.
• Provided technical expertise to customers, aiding in the appropriate selection of products to meet their specific needs.
• Maximized trade show impact by designing attention-grabbing booth displays and delivering compelling product demonstrations.
• Streamlined the quotation process, enabling expedited response times to customer inquiries and ultimately driving sales growth.
• Enhanced company reputation by delivering engaging product presentations and professional application support.
• Provided regular training sessions to junior staff members on best practices for product applications, boosting overall team performance.
• Expanded industry knowledge through continuous learning efforts such as attending conferences, webinars, and workshops related to surgical endoscopy field of expertise.
• Optimized the CRM system for more accurate tracking of sales data, allowing for better analysis of performance metrics and informed decisionmaking.
• Increased regional market share through targeted sales initiatives within untapped territories.
• Assisted customers in troubleshooting product issues and provided timely technical support.
• Created product training plans centered on customer success and satisfaction.
• Delivered technical presentations matching audience level of expertise to explain products and services to customers.