Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Mahmood Hasan

Escalation Engineer| Azure -Gitlab CI/CD -AWS
Montreal,QC

Summary

As a DevOps enthusiast, my unwavering passion for continuous learning motivates me to constantly delve into emerging technologies, specifically within the realms of DevOps and Platform engineering.

Overview

10
10
years of professional experience
4
4
Certificates

Work History

Senior Escalation Engineer| Intune/EntraID

Sherweb
10.2019 - Current
  • Creation of new product feature requests for end users/clients using internal tracking tooling tied to Azure DevOps platform.
  • Addressed code defects and created bug-tracking requests based on issues reported by end users in various Intune tenants and ASUs.
  • Was able to achieve a reduction of backlog of projects with an overall 82% success rate.
  • Developed knowledge base articles to address common issues, streamlining resolution processes for both customers and support staff.

DevOps & Platform Consult| Gitlab on AWS

JoynApp.io
02.2022 - 11.2022
  • Championing the launch of a new DevOps platform.
  • Responsible for improving CI/CD tools operations, including integration testing, for the GitLab on AWS environment.
  • Achieved a cost reduction of 30%.


Technical Analyst | Professional Services

Montrium Inc.
01.2018 - 09.2019
  • Writing and optimizing PowerShell tool-making (scripting) by utilizing Server Side Object Model, SharePoint -PnP modules ( CSOM model )to migrate data from on-premises to the cloud or vice versa.
  • Utilization of the POSTMAN API platform to identify back-end bottlenecks as an alternative to server-side scripts.
  • Implemented End to End testing framework by utilizing cypress.io, to debug and match functionality with User experience of SharePoint Apps.
  • Performing SharePoint SQL backup at weekly intervals.
  • Performing User Acceptance Testing for Release modules on Dev, Test and PROD Servers. By adopting DevOps methodologies and tools, we have managed to automate 93% of the testing process that was previously done manually.
  • Maintaining and Monitoring DSC configurations drift on prod/Staging tenants.
  • Worked closely with cross-functional teams to deliver projects on schedule, guaranteeing client satisfaction and achieving business objectives.

Programmer Analyst| The NodeCopter Project

District 3
05.2014 - 03.2017
  • Led a team dedicated to creating a web-based database of Global Shipping Networks using the Ruby on Rails Framework.
  • Use of Kanban boards, Agile methodologies, to improve deployment and release management of software by 50% overall. (Pre-DevOps tooling)

Education

Bachelor of Science (BSc.) - Electrical and Electronics Engineering

AIUB-American International University
Riyadh, K.S.A
05.2009 - 2012.01

High School Diploma -

British Council
Riyadh, K.S.A
05.1998 - 2008.01

Skills

Powershell

Certification

AI for Product Management-Pendo.io

Languages

English
Native or Bilingual
German
Full Professional
French
Professional Working
Arabic
Professional Working

Timeline

Generative AI Fundamentals -Databricks Accreditation

05-2024

DevOps & Platform Consult| Gitlab on AWS

JoynApp.io
02.2022 - 11.2022

Senior Escalation Engineer| Intune/EntraID

Sherweb
10.2019 - Current

Technical Analyst | Professional Services

Montrium Inc.
01.2018 - 09.2019

Programmer Analyst| The NodeCopter Project

District 3
05.2014 - 03.2017

Bachelor of Science (BSc.) - Electrical and Electronics Engineering

AIUB-American International University
05.2009 - 2012.01

High School Diploma -

British Council
05.1998 - 2008.01

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Mahmood HasanEscalation Engineer| Azure -Gitlab CI/CD -AWS