Mahmood Hasan
Escalation Engineer| Azure -Gitlab CI/CD -AWS
Montreal,QC
Summary
As a DevOps enthusiast, my unwavering passion for continuous learning motivates me to constantly delve into emerging technologies, specifically within the realms of DevOps and Platform engineering.
Overview
10
10
years of professional experience
4
4
Certificates
Work History
Senior Escalation Engineer| Intune/EntraID
Sherweb
10.2019 - Current
- Creation of new product feature requests for end users/clients using internal tracking tooling tied to Azure DevOps platform.
- Addressed code defects and created bug-tracking requests based on issues reported by end users in various Intune tenants and ASUs.
- Was able to achieve a reduction of backlog of projects with an overall 82% success rate.
- Developed knowledge base articles to address common issues, streamlining resolution processes for both customers and support staff.
DevOps & Platform Consult| Gitlab on AWS
JoynApp.io
02.2022 - 11.2022
- Championing the launch of a new DevOps platform.
- Responsible for improving CI/CD tools operations, including integration testing, for the GitLab on AWS environment.
- Achieved a cost reduction of 30%.
Technical Analyst | Professional Services
Montrium Inc.
01.2018 - 09.2019
- Writing and optimizing PowerShell tool-making (scripting) by utilizing Server Side Object Model, SharePoint -PnP modules ( CSOM model )to migrate data from on-premises to the cloud or vice versa.
- Utilization of the POSTMAN API platform to identify back-end bottlenecks as an alternative to server-side scripts.
- Implemented End to End testing framework by utilizing cypress.io, to debug and match functionality with User experience of SharePoint Apps.
- Performing SharePoint SQL backup at weekly intervals.
- Performing User Acceptance Testing for Release modules on Dev, Test and PROD Servers. By adopting DevOps methodologies and tools, we have managed to automate 93% of the testing process that was previously done manually.
- Maintaining and Monitoring DSC configurations drift on prod/Staging tenants.
- Worked closely with cross-functional teams to deliver projects on schedule, guaranteeing client satisfaction and achieving business objectives.
Programmer Analyst| The NodeCopter Project
District 3
05.2014 - 03.2017
- Led a team dedicated to creating a web-based database of Global Shipping Networks using the Ruby on Rails Framework.
- Use of Kanban boards, Agile methodologies, to improve deployment and release management of software by 50% overall. (Pre-DevOps tooling)
Education
Bachelor of Science (BSc.) - Electrical and Electronics Engineering
AIUB-American International University
Riyadh, K.S.A 05.2009 - 01.2012
High School Diploma -
British Council
Riyadh, K.S.A 05.1998 - 01.2008
Skills
Powershell
Postman API
Gitlab on AWS
Incident Management
System Administration
Technical issues analysis
Terraform
Certification
AI for Product Management-Pendo.io
Languages
English
Native or Bilingual
German
Full Professional
French
Professional Working
Arabic
Professional Working
Timeline
Generative AI Fundamentals -Databricks Accreditation
05-2024
DevOps & Platform Consult| Gitlab on AWS
JoynApp.io
02.2022 - 11.2022
Senior Escalation Engineer| Intune/EntraID
Sherweb
10.2019 - Current
Technical Analyst | Professional Services
Montrium Inc.
01.2018 - 09.2019
Programmer Analyst| The NodeCopter Project
District 3
05.2014 - 03.2017
Bachelor of Science (BSc.) - Electrical and Electronics Engineering
AIUB-American International University
05.2009 - 01.2012
High School Diploma -
British Council
05.1998 - 01.2008