Summary
Overview
Work History
Education
Skills
Projects And Certifications
Timeline
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AHMAD KHAN

New York,NY

Summary

Experienced IT engineer with over 9 years of hands-on expertise in systems management, endpoint configuration, and technical support across diverse enterprise environments. Proven proficiency in Microsoft Endpoint Configuration Manager (SCCM/MECM), Microsoft Intune, and patch management processes to ensure secure and compliant device ecosystems. Adept in deploying and managing Microsoft 365 and Office 365 services, providing Tier 2/3 desktop and technical support, and optimizing end-user experience. Recognized for strong troubleshooting skills, process automation, and a proactive approach to system health, security updates, and user support. Committed to delivering efficient, scalable, and reliable IT solutions.

Overview

8
8
years of professional experience

Work History

Software Engineer - Microsoft Office 365 | SCCM | MECM | MDM | Azure Intune

Goldman Sachs Bank
08.2021 - Current
  • Managed production implementation by adhering to approved tasks and timelines.
  • Collaborated with teams to identify and resolve issues while maintaining production standards.
  • Set up standardized alerts and performed log analyses to monitor system health.
  • Maximized system uptime to meet service level objectives effectively.
  • Deployed Microsoft Intune for mobile device management, streamlining policy application and security compliance.
  • Oversaw Microsoft Endpoint Configuration Manager (MECM) for software distribution and endpoint security.
  • Administered Microsoft Office 365 tenant, developing workflows and automating processes through PowerShell scripts.
  • Coordinated collaboration changes, documented platform issues, and enhanced service optimization.

Software Engineer - Microsoft Office 365 | SCCM | MECM | MDM | Azure Intune

JPMorgan Chase Bank
04.2019 - 08.2021
  • Administered Microsoft Office 365, managing Exchange Online, SharePoint Online, OneDrive for Business, and Teams for over 110,000 users.
  • Reduced software license and maintenance costs by over $380,000 annually through elimination of excess licenses.
  • Implemented patch management processes to deploy critical updates and security patches, ensuring system integrity.
  • Monitored patch compliance and resolved deployment issues to maintain up-to-date endpoints.
  • Troubleshot technical issues, researching and resolving functional problems across all computing systems.
  • Performed daily monitoring of all hardware and systems, reviewing logs to ensure operational integrity.
  • Utilized SCCM/MECM for imaging, deployment, patch management, and lifecycle management of client/server systems.
  • Continuously enhanced expertise in emerging technologies to support effective solution design and delivery.

Software Engineer - Microsoft Office 365 | SCCM | MECM | MDM | Azure Intune

Citi Bank
05.2017 - 02.2019
  • Delivered daily desktop support for production and non-production environments, ensuring optimal operation and maintenance of computing systems.
  • Executed SCCM/MECM and Azure administrative tasks, including software deployment, patching, and user account management.
  • Collaborated with cross-functional teams to analyze business requirements and identify application solutions.
  • Administered software package development and distribution through SCCM/MECM, supporting operational efficiency.
  • Supported Office 365 migrations with comprehensive planning, execution, and post-migration assistance.
  • Trained IT staff and end-users on new applications to enhance effective utilization.
  • Developed deployment plans for third-party applications, ensuring compatibility with existing systems.
  • Provided technical support for application installations by troubleshooting issues and coordinating with support teams.

Education

Advanced Diploma -

Computer Systems Technology
01.2016

Diploma -

Computer Networking and Technical Support
01.2014

Skills

  • Windows OS
  • Patch management
  • Office 365 management
  • Microsoft Intune
  • MECM administration
  • PowerShell scripting
  • Technical documentation
  • Team collaboration
  • Testing and deployment
  • Troubleshooting and resolution
  • Microsoft Office 365
  • Intune
  • Teams
  • FastTrack
  • Office Readiness & Telemetry Tool
  • Skype
  • SharePoint
  • Azure
  • AI Copilot
  • Autopilot
  • PowerShell
  • OneNote
  • Visio
  • Project
  • EMC
  • Hyper-V
  • VDS
  • Citrix XenApp
  • Citrix XenDesktop
  • VMware vSphere
  • AWS
  • Oracle SQL Server Management Studio
  • Group Policy Management
  • WebEx
  • Mobile Device Management
  • RDP
  • SCCM/MECM
  • Yammer
  • Cloud Computing
  • Salesforce
  • OneDrive
  • ServiceNow
  • JIRA
  • Remedy
  • HP Service Manager 9
  • Active Directory Users & Computers
  • Power BI

Projects And Certifications

  • Goldman Sachs Bank, Office 365 migrations (OneDrive, Teams, Exchange Mailbox), SCCM/MECM Packaging & Deployments, Intune Mobility
  • JPMorgan Chase Bank, Office 365 migrations (OneDrive, Teams, Exchange Mailbox), SCCM/MECM Packaging & Deployments, Intune Mobility
  • Citi Bank, Windows 7 to 10, SCCM/MECM Deployments, Windows Domain Migration centralized Administration of 60,000+ users
  • Migrations, Windows 7 to 10, Skype to Microsoft Teams, OneDrive Migration, Office 2016 to Office 365, Cloud Mailbox Migration
  • Microsoft Exam, Managing Windows 7, Installing and Configuring Windows 10, Administering Windows Server 2012

Timeline

Software Engineer - Microsoft Office 365 | SCCM | MECM | MDM | Azure Intune

Goldman Sachs Bank
08.2021 - Current

Software Engineer - Microsoft Office 365 | SCCM | MECM | MDM | Azure Intune

JPMorgan Chase Bank
04.2019 - 08.2021

Software Engineer - Microsoft Office 365 | SCCM | MECM | MDM | Azure Intune

Citi Bank
05.2017 - 02.2019

Advanced Diploma -

Computer Systems Technology

Diploma -

Computer Networking and Technical Support

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AHMAD KHAN