AHMAD KHAN
New York,NY
Summary
Experienced IT engineer with over 9 years of hands-on expertise in systems management, endpoint configuration, and technical support across diverse enterprise environments. Proven proficiency in Microsoft Endpoint Configuration Manager (SCCM/MECM), Microsoft Intune, and patch management processes to ensure secure and compliant device ecosystems. Adept in deploying and managing Microsoft 365 and Office 365 services, providing Tier 2/3 desktop and technical support, and optimizing end-user experience. Recognized for strong troubleshooting skills, process automation, and a proactive approach to system health, security updates, and user support. Committed to delivering efficient, scalable, and reliable IT solutions.
Overview
8
8
years of professional experience
Work History
Software Engineer - Microsoft Office 365 | SCCM | MECM | MDM | Azure Intune
Goldman Sachs Bank
08.2021 - Current
- Managed production implementation by adhering to approved tasks and timelines.
- Collaborated with teams to identify and resolve issues while maintaining production standards.
- Set up standardized alerts and performed log analyses to monitor system health.
- Maximized system uptime to meet service level objectives effectively.
- Deployed Microsoft Intune for mobile device management, streamlining policy application and security compliance.
- Oversaw Microsoft Endpoint Configuration Manager (MECM) for software distribution and endpoint security.
- Administered Microsoft Office 365 tenant, developing workflows and automating processes through PowerShell scripts.
- Coordinated collaboration changes, documented platform issues, and enhanced service optimization.
Software Engineer - Microsoft Office 365 | SCCM | MECM | MDM | Azure Intune
JPMorgan Chase Bank
04.2019 - 08.2021
- Administered Microsoft Office 365, managing Exchange Online, SharePoint Online, OneDrive for Business, and Teams for over 110,000 users.
- Reduced software license and maintenance costs by over $380,000 annually through elimination of excess licenses.
- Implemented patch management processes to deploy critical updates and security patches, ensuring system integrity.
- Monitored patch compliance and resolved deployment issues to maintain up-to-date endpoints.
- Troubleshot technical issues, researching and resolving functional problems across all computing systems.
- Performed daily monitoring of all hardware and systems, reviewing logs to ensure operational integrity.
- Utilized SCCM/MECM for imaging, deployment, patch management, and lifecycle management of client/server systems.
- Continuously enhanced expertise in emerging technologies to support effective solution design and delivery.
Software Engineer - Microsoft Office 365 | SCCM | MECM | MDM | Azure Intune
Citi Bank
05.2017 - 02.2019
- Delivered daily desktop support for production and non-production environments, ensuring optimal operation and maintenance of computing systems.
- Executed SCCM/MECM and Azure administrative tasks, including software deployment, patching, and user account management.
- Collaborated with cross-functional teams to analyze business requirements and identify application solutions.
- Administered software package development and distribution through SCCM/MECM, supporting operational efficiency.
- Supported Office 365 migrations with comprehensive planning, execution, and post-migration assistance.
- Trained IT staff and end-users on new applications to enhance effective utilization.
- Developed deployment plans for third-party applications, ensuring compatibility with existing systems.
- Provided technical support for application installations by troubleshooting issues and coordinating with support teams.
Education
Advanced Diploma -
Computer Systems Technology
01.2016
Diploma -
Computer Networking and Technical Support
01.2014
Skills
- Windows OS
- Patch management
- Office 365 management
- Microsoft Intune
- MECM administration
- PowerShell scripting
- Technical documentation
- Team collaboration
- Testing and deployment
- Troubleshooting and resolution
- Microsoft Office 365
- Intune
- Teams
- FastTrack
- Office Readiness & Telemetry Tool
- Skype
- SharePoint
- Azure
- AI Copilot
- Autopilot
- PowerShell
- OneNote
- Visio
- Project
- EMC
- Hyper-V
- VDS
- Citrix XenApp
- Citrix XenDesktop
- VMware vSphere
- AWS
- Oracle SQL Server Management Studio
- Group Policy Management
- WebEx
- Mobile Device Management
- RDP
- SCCM/MECM
- Yammer
- Cloud Computing
- Salesforce
- OneDrive
- ServiceNow
- JIRA
- Remedy
- HP Service Manager 9
- Active Directory Users & Computers
- Power BI
Projects And Certifications
- Goldman Sachs Bank, Office 365 migrations (OneDrive, Teams, Exchange Mailbox), SCCM/MECM Packaging & Deployments, Intune Mobility
- JPMorgan Chase Bank, Office 365 migrations (OneDrive, Teams, Exchange Mailbox), SCCM/MECM Packaging & Deployments, Intune Mobility
- Citi Bank, Windows 7 to 10, SCCM/MECM Deployments, Windows Domain Migration centralized Administration of 60,000+ users
- Migrations, Windows 7 to 10, Skype to Microsoft Teams, OneDrive Migration, Office 2016 to Office 365, Cloud Mailbox Migration
- Microsoft Exam, Managing Windows 7, Installing and Configuring Windows 10, Administering Windows Server 2012
Timeline
Software Engineer - Microsoft Office 365 | SCCM | MECM | MDM | Azure Intune
Goldman Sachs Bank
08.2021 - Current
Software Engineer - Microsoft Office 365 | SCCM | MECM | MDM | Azure Intune
JPMorgan Chase Bank
04.2019 - 08.2021
Software Engineer - Microsoft Office 365 | SCCM | MECM | MDM | Azure Intune
Citi Bank
05.2017 - 02.2019
Advanced Diploma -
Computer Systems Technology
Diploma -
Computer Networking and Technical Support
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