Seasoned System Administrator with 10+ year background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in successful large-scale software deployments, customized and efficient operating system deployment top level troubleshooting results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Kevin Clark
Martensville,SK
Summary
Overview
16
years of professional experience
1
Certification
Work History
WBM TechnologiesSaskatoon, SK
Desktop Engineer (SCCM/MECM/Intune)
06.2017 - 01.2024
Job overview
- Enhanced SCCM efficiency by implementing automated processes and streamlining server maintenance tasks.
- Achieved reduced downtime for critical systems through proactive monitoring and timely updates of software patches.
- Streamlined software deployment processes to ensure timely delivery and installation across the organization.
- Reduced time spent on manual tasks by creating PowerShell scripts for automation of common administration duties.
- Resolved technical issues promptly, minimizing impact on end-users and maintaining high levels of customer satisfaction.
- Implemented a centralized application catalog, simplifying software distribution process across departments.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Implemented Azure AD and Hybrid AD joined Intune environments paired with Autopilot for operating system provisioning.
Cameco CorporationSaskatoon, SK
Technical Support Analyst - SCCM
08.2011 - 06.2017
Job overview
- Contributed to upgrade of System Center Configuration Manager (SCCM) 2007 to 2012 SP1
- Sole administrator of SCCM environment and its 3000+ endpoints.
- Responsible for administration and maintenance of SCCM 2012
- Improved customer satisfaction by providing timely and accurate technical support to end users.
- Increased first-call resolution rates by comprehensively addressing customer concerns and providing clear instructions.
- Maintained high levels of customer satisfaction through empathetic listening and effective communication skills.
- Resolved complex technical issues for clients, enhancing overall system performance.
- Decreased response times with efficient ticket management and prioritization of urgent issues.
SaskTelSaskatoon, SK
Customer Support Representativer
10.2007 - 07.2011
Job overview
- Enhanced customer satisfaction by efficiently resolving technical issues through phone, email, and chat support.
- Contributed to a positive team environment by assisting colleagues with complex helpdesk requests.
- Escalated critical issues to appropriate teams, resulting in reduced downtime for clients experiencing technical difficulties.
Education
WBM Training CenterSaskatoon
Microsoft Certified Professional, CompTIA A+ from Computer Information Technology
01.2002
University Overview
Skills
- Microsoft Intune
- Application Deployment
- Microsoft Endpoint Configuration Manager
- Windows Security
- High Pressure
- Customer Satisfaction
- Technical Support
- Patch Management
- Active Directory
- Microsoft Office
- Microsoft Products
- Windows 10/11 Expertise
Certification
MCP - Microsoft, 15649726
CompTIA A+
Languages
English
Availability
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Work Preference
Work Type
Full TimeContract WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureCareer advancementHealthcare benefitsPaid time offWork from home optionSoftware
Microsoft Endpoint Configuration Manager
Microsoft Windows
Microsoft Intune
Microsoft Windows Server
Microsoft Deployment Toolkit
Microsoft Office 365
Timeline
Desktop Engineer (SCCM/MECM/Intune)
WBM Technologies
06.2017 - 01.2024
Technical Support Analyst - SCCM
Cameco Corporation
08.2011 - 06.2017
Customer Support Representativer
SaskTel
10.2007 - 07.2011
WBM Training Center
Microsoft Certified Professional, CompTIA A+ from Computer Information Technology