Mahjabeen Majahbeen
Richmond Hill,ON
Summary
Dedicated and experienced Customer Service Representative with 10 years of success at Tim Hortons, recognized by customers for exceptional service and professionalism. Proven ability to handle high-volume environments, resolve concerns with empathy, and contribute to team success through strong communication and reliability. As I prepare to relocate, I am seeking a transfer to a more convenient Tim Hortons location where I can continue delivering excellent service and uphold the brand’s commitment to quality and customer satisfaction
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Tim Hortons
12.2016 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Recognized by customers and voted “Best Customer Service” for outstanding support and friendly interactions.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Skills
- Customer service excellence
- Active listening
- Conflict resolution
- Time management
- Leadership and team mentoring
- Cash handling and POS operation
- Multitasking in fast-paced environments
- Inventory tracking and restocking
- Critical thinking and problem-solving
- Relationship building with regular customers
Languages
English
Full Professional
Persian
Native or Bilingual
Timeline
Customer Service Representative
Tim Hortons
12.2016 - Current
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