Mahiro Ono
Kananaskis,Alberta
Summary
・Experienced Banquet Server always looking to surpass expectations and achieve excellence. Enjoy providing positive customer experiences through energetic interpersonal communication. Team player who works well with staff and supervisors to satisfy customers.
・High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.
Overview
4
4
years of professional experience
Work History
Banquets Server, Hostess
Kananaskis Mountain Lodge By Marriott
10.2022 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Set up banquet tables and chairs based on event requirements.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Cashier
La Luota
04.2022 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Bartender
Le Pork de versailles
04.2019 - 12.2021
- Demonstrated genuine hospitality while greeted and established rapport with guests ・Worked as team player in order to exceed the customer service quality benchmarks set by upper management for each service area
Education
Bachelor of International Tourism - Tourism And Hospitality
Toyo University
Tokyo, JapanCustomer Service Certification - Customer Service
VanWest College
Vancouver, BC01.2022
Skills
- Information Sourcing
- Time Management
- Dietary Restrictions
- Food Handlers License and Alcohol Servers Certification
- Arranging Banquet Hall
- Impression Management
- Menu Presentation
- Interactive Communication Skills
Timeline
Banquets Server, Hostess
Kananaskis Mountain Lodge By Marriott
10.2022 - Current
Cashier
La Luota
04.2022 - 10.2022
Bartender
Le Pork de versailles
04.2019 - 12.2021
Bachelor of International Tourism - Tourism And Hospitality
Toyo University
Customer Service Certification - Customer Service
VanWest College
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