Louis Boulanger
Summary
Innovative Multimedia Journalist with 6 years of experience. Committed to working quickly and with accuracy with extensive knowledge. Adept at staying calm and efficient under high-stress and meeting deadlines. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
11
11
years of professional experience
Work History
Catering Server
Bonne Cuisine
01.2023 - Current
- Boosted efficiency during high-volume events through proactively identifying potential bottlenecks in service flow and communicating solutions promptly with team members.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Minimized waste by monitoring portion sizes according to established catering guidelines while still maintaining an attractive presentation on plates or buffet tables.
- Utilized proper food handling techniques to establish safety and quality of food served.
- Enhanced guest experience by providing exceptional service during catered events.
- Upheld the company''s reputation for excellence by adhering to established service standards while continually seeking opportunities for improvement in personal performance.
- Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Received positive feedback from clients regarding attention to detail, promptness, and overall professionalism during catered events.
- Skilled at working independently and collaboratively in a team environment.
Multimedia Journalist
CBC Television
01.2017 - Current
- Adapted reporting style for multiple formats including print, digital, broadcast, podcasts, or live-streams as needed for maximum impact.
- Enhanced storytelling capabilities through the proficient use of video, audio, and graphic design tools.
- Covered breaking news events quickly and accurately under challenging conditions while adhering to tight deadlines.
- Collaborated with editors and other staff members to refine story angles and content.
- Anchored popular broadcast program with good ratings and audience engagement.
- Developed strong professional relationships with sources, fostering trust and credibility within the community.
- Reported from field locations and wrote stories under tight deadlines.
- Produced engaging videos that provided viewers with concise summaries or captivating interviews related to the topic at hand.
- Resolved problems, improved operations and provided exceptional service.
Cashier and Baker
Le Croissant Bakery
01.2013 - 10.2022
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Identified and resolved discrepancies and errors in customer accounts.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Learned duties for various positions and provided backup at key times.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Cut and shaped dough for pies, rolls and other pastries.
- Operated and maintained bakery equipment, including ovens and mixers.
- Produced consistently high-quality baked goods for customers.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Maintained accurate inventory of baking supplies and ingredients.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Packaged finished products for sale.
- Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
- Followed food safety standards when handling ingredients.
- Provided professional services and support in a dynamic work environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Complete IB Diploma -
College Louis-Riel
Winnipeg, MB06.2024
Skills
Payment Processing
Information Sourcing
Professional and Courteous
Food Delivery
Stress Tolerance
Warm and Friendly
Conflict and Complaint Resolution
High-end event experience
Cash Handling
Table Bussing
Guest Interaction
Strong Communication Skills
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
Timeline
Catering Server
Bonne Cuisine
01.2023 - Current
Multimedia Journalist
CBC Television
01.2017 - Current
Cashier and Baker
Le Croissant Bakery
01.2013 - 10.2022
Complete IB Diploma -
College Louis-Riel
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