Mahfuj Uddin Miraj
Glace Bay,NS
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business.
Overview
7
7
years of professional experience
Work History
Cashier/ Store Associate
Dollarama
01.2023 - 07.2023
- Handle cash, credit, or check transactions with customers
- Scan goods and collect payments
- Ensure pricing is correct
- Issue change, receipts, refunds, or tickets
- Redeem stamps and coupons
- Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
- Make sales referrals, cross-sell products, and introduce new ones
- Resolve customer complaints, guide them, and provide relevant information
- Bag items carefully
- Greet customers when entering or leaving establishment
- Maintain clean and tidy checkout areas Keep reports of transactions
- Process returns and check to see if items are damaged
- Answer customers' questions and get a manager if answer doesn't solve the issue
- Bag, box, or wrap package
- Provide excellent customer service to ensure satisfaction.
Junior Accountant
Solution de compatibilite Accotec Inc
09.2022 - 04.2023
- Provides daily management of accounts, keeps businesses aligned with provincial and federal tax laws and manages accounts payable and receivable
- Also, I need to record maintenance, clerical work, and data entry through quick book software
- It was fully work from job.
Cashier
Agora Super Shop
06.2019 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Customer Service Representative
Shwapno Super Shop
02.2016 - 05.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
Master of Science - Business Analytics
Cape Breton University
Sydney03.2025
Master of Business Administration - Accounting, and Information System
Shahjalal University of Science & Technology
Bangladesh06.2017
Bachelor of Business Administration - Accounting
Shahjalal University of Science & Technology
Bangladesh12.2015
Skills
- Other skills:
- Good at all
- MS Application, word, excel, PowerPoint Also, expert at Quick book accounting software
- Critical Thinking
- Troubleshooting
- Product Knowledge
Timeline
Cashier/ Store Associate
Dollarama
01.2023 - 07.2023
Junior Accountant
Solution de compatibilite Accotec Inc
09.2022 - 04.2023
Cashier
Agora Super Shop
06.2019 - 08.2022
Customer Service Representative
Shwapno Super Shop
02.2016 - 05.2019
Master of Science - Business Analytics
Cape Breton University
Master of Business Administration - Accounting, and Information System
Shahjalal University of Science & Technology
Bachelor of Business Administration - Accounting
Shahjalal University of Science & Technology
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