Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Zahoor Ahmed

Zahoor Ahmed

Old Toronto,ON

Summary

Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations. Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities. Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule and personnel management. Creative Assistant Manager promotes proactive management of team activities and store operations. Skillfully monitors processes to meet changing demands, increase efficiency and boost revenue. Exceptional leadership for sales, customer service and service clerk employees. Flexible hard worker ready to learn and contribute to team success. Focused Engineering Manager offering proven track record of cost-effective project management. Developing business relationships across multiple industries. Highly skilled in team leadership, budget management and project delivery.

Overview

12
12
years of professional experience

Work History

Engineering Supervisor, Team Leader , Store Manage

PTCL, Fibber Optics & Coper ,Supermarket, Pharmacy, Furniture warehouse,
Mandi Bahaudddin (Pakistan), Panjab
08.2010 - 12.2022
  • PTCL , Department from Broadband is the company which is providing their triple play services on Optical Fibber and coper to user end i did work as CPEI ( costumer primacies equipments installer )
  • Physical Surveys of Cabinets,fixing and installation
  • Door to door services installation ,Patching for MDF port to distribution cabinets Field Supervision Patching ,Installation of VPN device ,IPTV Installation,Static IP Installation
  • Store supervisor ( Hyper Star ,Metro )
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Pharmacy Management (Green Pharmacy ) , (Fazal) , ( Serveaid )
  • Furniture warehouse (Dream Furniture) , (ok Furniture )

  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Handled scheduling for store shifts to achieve adequate staffing.

  • Delegated assignments based on team strengths to optimize floor coverage and service levels.

Education

Bachelor of Science - Electronics

National Collage of Business Administration & Econ
Pakistan (Punjab)
2013

Associate of Applied Science - Electronics

H.P.I(Lahore Technical Board)
Pakistan(Sargodha)
08.2010

High School Diploma -

GOVT. ABBAS High School
BUKKAN (MANDI BAHA-UD-DIN)
08.2007

Skills

  • OTHER SKILLS:
  • Computer and Networking Skills
  • Worked on LAN & WAN ,NEW DSLAM Installation
  • Inventory Control
  • Advance Level training from PTCL
  • Configuration of different routers
  • Have good knowledge of Routing and Switching Preparation
  • Handling Fax and Emails Social media
  • I have 6 months certificate in Computer (Hardware & Software) from PBTE(PAKISTANBOARD OF TECHINAL EDUACTION) Lahore
  • Working as administrative assistant
  • Customer sales Representative
  • Data inventory
  • Assistant manager
  • Training:
  • Basic training providing to Junior Staff
  • POS Systems ,Data entry,
  • Marketing and Promotions
  • Issue Resolution
  • Teamwork and Collaboration
  • Documentation and Reporting
  • Stock Management
  • Microsoft office
  • Record Entry:
  • Data Entry BNCC PTCL for working customers in a specified Customer care Module
  • Upgrading MS excel sheet for Broadband department

Languages

English
Professional

Timeline

Engineering Supervisor, Team Leader , Store Manage

PTCL, Fibber Optics & Coper ,Supermarket, Pharmacy, Furniture warehouse,
08.2010 - 12.2022

Bachelor of Science - Electronics

National Collage of Business Administration & Econ

Associate of Applied Science - Electronics

H.P.I(Lahore Technical Board)

High School Diploma -

GOVT. ABBAS High School

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Zahoor Ahmed