MAHESH DAHAL
Surrey
Summary
Dedicated and detail-oriented professional with exceptional organizational skills, seeking a position to utilize expertise in administrative services, mortgage and loan renewals, documentation verification, and customer support. Adept at adapting to evolving business needs, collaborating effectively with internal and external partners, and continuously learning to enhance team productivity and customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Deli Manager- on Training
Save On Foods -Burnaby
01.2022 - Current
- Providing services to clients
- Putting Order in
- Managing staffs.
Relationship Manager/Personal Banker/Mortgage Officer
NIC Asia Bank Ltd, Nepal/ Sanima Bank Ltd, Nepal/ Civil Bank Ltd, Nepal
01.2015 - 01.2022
- Provided meticulous administrative support for mortgage and loan renewals, ensuring accurate verification of documentation and updates to new terms
- Utilized strong organizational skills to review all documentation, confirming signatures, and verifying underwriting for quality of information
- Stayed updated with lending policies, procedures, and technology, contributing to process improvements and increased efficiency
- Partnered with Retail Operations, legal partners, and agencies, offering technical assistance and securing necessary information for customers
- Demonstrated expertise in Word and Excel, handling data input, generating reports, and verifying legal packages and loan files
- Provided excellent customer service to internal and external partners, resolving queries and ensuring smooth communication.
Education
Master of Business Administration -
University Canada West
09.2023
Bachelor of Business Administration -
Pokhara University
12.2014
Skills
- Exceptional customer service and interpersonal skills
- Strong communication abilities, with the capacity to explain complicated concepts simply
- Proactive approach to discovering customer needs and problem-solving
- Target-oriented performance with a positive contribution to team dynamics
- Technical proficiency and expertise in promoting digital and self-service banking options
- Flexible scheduling and adaptability to diverse customer situations
Certification
- Financial Accounting 099, 06/01/22
- Investment funds In Canada (IFIC), Ongoing
References
Kim Kosley, Manager, Save On Foods, 7782512449
Timeline
Assistant Deli Manager- on Training
Save On Foods -Burnaby
01.2022 - Current
Relationship Manager/Personal Banker/Mortgage Officer
NIC Asia Bank Ltd, Nepal/ Sanima Bank Ltd, Nepal/ Civil Bank Ltd, Nepal
01.2015 - 01.2022
Master of Business Administration -
University Canada West
Bachelor of Business Administration -
Pokhara University
- Financial Accounting 099, 06/01/22
- Investment funds In Canada (IFIC), Ongoing