Cynthia Lawson
Whitby
Summary
Attentive individual offering years of experience in counter work. Committed to delivering great service and highly efficient in processing cash and credit card payments
Dedicated with strong background helping with customer orders, cooking and store cleanliness. Tirelessly completes demanding work in high-volume settings. Service-oriented, punctual and hardworking with excellent people skills.
Overview
17
17
years of professional experience
Work History
Deli Clerk/deli Assistant Manager
Metro
11.2014 - Current
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Directed patrons to restrooms and other amenities within facility.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Maintained safe food handling practices to prevent germ spread.
- Documented and entered special orders for event catering and party trays.
- Offered samples to promote and upsell specials.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Assembled and served meals according to specific guest requirements.
- Sliced meats and cheeses and weighed deli items for customers.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Checked signage and pricing to verify accurate displays on counters and in cases.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Processed payments on cash register and counted back bills and change to patrons.
- Maintained inventory accuracy through regular stock checks and timely replenishment of products.
- Assisted in daily operations of deli department, ensuring fresh and quality product presentation.
- Trained new staff on food safety protocols and customer service best practices.
- Collaborated with team to optimize workflow, improving service efficiency during peak hours.
- Implemented process improvements that enhanced product turnover rates and reduced waste.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Monitored equipment functionality, coordinating maintenance to ensure operational readiness.
- Developed promotional displays to increase product visibility and drive sales in the deli section.
- Collaborated with team members to complete daily tasks efficiently, ensuring a smooth workflow within the department.
- Effectively managed high-volume periods by prioritizing tasks and maintaining composure under pressure.
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
- Assisted customers with product selection, offering recommendations based on individual preferences and dietary needs.
- Provided exceptional service to customers by promptly addressing inquiries, resolving issues, and maintaining a positive attitude.
- Mastered use of deli equipment, including slicers, scales, and wrapping machines for accurate portion control and packaging.
- Anticipated customer needs through keen observation of shopping habits, proactively addressing questions or concerns before they arose.
- Received numerous positive customer reviews for exceptional service skills and engaging demeanor at the counter.
- Maintained a clean and organized workspace, adhering to strict sanitation standards for optimal food safety.
- Contributed to store-wide promotions by creating visually appealing displays that showcased featured deli items.
- Demonstrated expert knowledge of various meats, cheeses, salads, and other deli items to assist customers in making informed choices.
- Ensured freshness and quality of products by monitoring expiration dates and rotating stock accordingly.
- Consistently met sales goals by upselling complementary items such as specialty cheeses or side dishes during transactions.
Customer Service /Cashier
Country style
03.2010 - 02.2013
Customer Service/Cashier
Subway Sandwiches
11.2009 - 01.2010
Customer Service Representative
Bailey's Home Hardware
01.2008 - 01.2009
Education
Diploma -
Secondary School
Skills
- HIGHLIGHTS AND QUALIFICATIONS
- Outstanding customer service skills in retail and food service fields
- Reliable and dependable individual who always gives 100 percent
- Exceptional customer service to clients
- Honest and truth worthy, able to work in a team as well as independently with little supervision
- Flexible Schedule
- Inventory Rotation
- Collaboration and Teamwork
- Team leadership
- Decision-making
Languages
English
Elementary
Timeline
Deli Clerk/deli Assistant Manager
Metro
11.2014 - Current
Customer Service /Cashier
Country style
03.2010 - 02.2013
Customer Service/Cashier
Subway Sandwiches
11.2009 - 01.2010
Customer Service Representative
Bailey's Home Hardware
01.2008 - 01.2009
Diploma -
Secondary School
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