Political science undergraduate with expertise in international relations and governance. Leadership and academic excellence, experience with diverse student communities internationally.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Contact Centre Representative
CAA Niagara Head Office
05.2025 - Current
Managed 50-80+ inbound client interactions per shift
Accurately collected service details and completed digital forms
Applied knowledge of membership levels
Sold new memberships
Organized data with attention to detail
Residence Life Assistant
Brock University
08.2025 - 04.2026
Supported operations for a 40+ resident community
Documented incidents and escalated issues in accordance with standards
Collaborated in a high-responsibility, on-call environment
Administrative & Client Services Assistant
Positive Living Niagara
St. Catharines, Canada
05.2025 - 01.2026
Provided front-line administrative and reception support
Managed client intake, appointment scheduling, and records
Responded to client inquiries
Supported office operations, including documentation
Programming Assistant
Brock English Learning Services
05.2025 - 08.2025
Led workshops for 50+ international students
Supported cultural integration initiatives
Education
Bachelor of Arts (Honours) - Political Science (Co-op)
Brock University
St. Catharines, ON
06.2028
Skills
Microsoft Office
Trilingual: English, Urdu, Spanish
FIPPA and records management
Cross-cultural communication
Global awareness
Policy analysis
Leadership Engagement
Treasurer, Brock University Girls Club
Conference Speaker, Leadership Summit
Editorial Writer, The Girlhood Project
Certification
First Aid CPR-C Certified
Data Analytics Foundations
Bloomberg Market Concepts
Excel (formulas, pivot tables)
Accomplishments
Educational Perseverance Award — Brock University (2025)
Timeline
Residence Life Assistant
Brock University
08.2025 - 04.2026
Contact Centre Representative
CAA Niagara Head Office
05.2025 - Current
Administrative & Client Services Assistant
Positive Living Niagara
05.2025 - 01.2026
Programming Assistant
Brock English Learning Services
05.2025 - 08.2025
Bachelor of Arts (Honours) - Political Science (Co-op)