SIMRANJEET KAUR Chahil
Surrey,BC
Summary
Determined and charismatic professional with a solid educational background in Commerce and 4 years of customer service experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
CONTACT CENTRE REPRESENTATIVE
TD CANADA TRUST
12.2022 - Current
- Ensured compliance with company policies and procedures while fulfilling customer's requests.
- Set up and acted on action plans quarterly and yearly.
- Found better ways to do things to make banking simpler and solve problems effectively.
- Developed myself and my colleagues by embracing diversity and sharing knowledge in the team chats.
- Warm welcomed customers on calls and provided them with first-call resolution and legendary experience.
- Solved problems with a positive attitude and looked for opportunities to learn new things quickly and efficiently.
CREDIT EXPERIENCE
TD CANADA TRUST
08.2023 - 11.2023
- Actively participated in a pilot program specializing in professional lending and advisory services.
- Helped customers understand terms, services, interest rates, and payment options associated with pre-approved loans and lines of credit
- Streamlined the documentation submission process to the back office for efficient and expedited fulfillment of customer needs
- Facilitated payments towards customers' credit products, contributing to a seamless financial service experience.
- Efficiently processed the credit approval, implementing standardized procedures for evaluating new applications.
Cashier/Customer Service Representative
CHEVRON CORPORATION
10.2020 - 12.2022
- Provided exceptional service to 100+ customers daily
- Enhanced customer satisfaction by providing efficient and accurate cash/card transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Customer Experienced Sales Floor Associate
WALMART
10.2019 - 10.2020
- Greeted customers warmly and provided excellent service
- Worked closely with management to implement store policies consistently, leading to enhanced operational efficiency.
- Maintained assigned area on the sales floor and handled recovery merchandise.
- Built productive relationships with customers to establish trust, and increase satisfaction.
- Demonstrated strong communication skills when interacting with diverse clientele, fostering an inclusive shopping environment.
Education
Diploma in Business Management -
LANGARA COLLEGE
08.2021
Skills
- Microsoft Office: Word, Excel, PowerPoint, Teams
- Online Platforms: Zoom, Slack
- Multitasking
- Interpersonal Communication
- Detail Oriented
- Customer Service
- Relationship Building
- Decision-Making
- Problem-Solving
- Attention to Detail
Leadership And Achievements
- Class Representative for two years (2016-2018).
- Certified in professional grooming courses.
- Volunteered with National Security Services.
- TEAMWORKS
Languages
English
Full Professional
Hindi
Professional Working
Punjabi
Limited Working
Timeline
CREDIT EXPERIENCE
TD CANADA TRUST
08.2023 - 11.2023
CONTACT CENTRE REPRESENTATIVE
TD CANADA TRUST
12.2022 - Current
Cashier/Customer Service Representative
CHEVRON CORPORATION
10.2020 - 12.2022
Customer Experienced Sales Floor Associate
WALMART
10.2019 - 10.2020
Diploma in Business Management -
LANGARA COLLEGE
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