Mahak Mahak
Brampton,ON
Summary
Dynamic and detail-oriented professional with a strong background in security and customer service, notably at Paladin Security Group. Proven ability to manage high-pressure situations while ensuring safety and enhancing customer loyalty. Skilled in CCTV monitoring and active listening, committed to maintaining a secure and welcoming environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Security Officer
Paladin Security Group
09.2023 - Current
- Ensured safety of individuals by adhering to established protocols during emergencies.
- Prevented thefts and vandalism by identifying suspicious activities and acting per company guidelines.
- Maintained secure environment through regular patrols, addressing potential security concerns proactively.
- Monitored surveillance feeds to ensure prompt response times for alarms and detected threats.
Customer Service Representative
IO Solutions
04.2023 - 08.2023
- Managed high-stress situations, resolving disputes while maintaining professionalism under pressure.
- Resolved customer complaints empathetically, enhancing loyalty and driving repeat business.
- Handled escalated calls efficiently, achieving satisfactory resolutions for customers and the company.
- Responded promptly to customer inquiries regarding products, services, and company information.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Customer Service Representative
Union Bank of India
06.2020 - 06.2022
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Associate of Applied Science - Computer Engineering
Sheridan College
Brampton, ON09-2024
Certification - Tally ERP9
Satnam Computers
Ambala09-2022
High School Diploma -
Ram Prasad DAV School
Shahabad, Haryana, India05-2022
Skills
- Work under pressure
- CCTV monitoring
- Detail-oriented
- Physical fitness
- Emergency response
- Access control management
- Marketing
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Computer skills
- Active listening
- Calm under pressure
- Verbal communication
Languages
English
Hindi
Punjabi
Certification
Computer Basics(Ms Office)
Tally ERP9
APPLED C language
Computer Basics(MS OFFICE)
This course provides me basic knowledge about MS office such as using MS WORD, EXCEL, POWERPOINT.
Timeline
Front Desk Security Officer
Paladin Security Group
09.2023 - Current
Customer Service Representative
IO Solutions
04.2023 - 08.2023
Customer Service Representative
Union Bank of India
06.2020 - 06.2022
Associate of Applied Science - Computer Engineering
Sheridan College
Certification - Tally ERP9
Satnam Computers
High School Diploma -
Ram Prasad DAV School
Similar Profiles
HARMEET PANESARHARMEET PANESAR
Team Lead at Paladin Security GroupTeam Lead at Paladin Security Group
Tejpal SinghTejpal Singh
Security Officer at Paladin Security GroupSecurity Officer at Paladin Security Group
Mahendra PatelMahendra Patel
Security Officer at Paladin Security GroupSecurity Officer at Paladin Security Group
Jacob MorrisonJacob Morrison
Store Associate at City electric supplyStore Associate at City electric supply
NEELA SHARMINNEELA SHARMIN
Program Teacher, Day Care (Lunch Supervisor) & After School at YMCA of OakvilleProgram Teacher, Day Care (Lunch Supervisor) & After School at YMCA of Oakville