Laiba Baloch
North York,Canada
Summary
Professional and reliable security professional with strong experience in maintaining safe and secure environments. Adept at managing access control, monitoring surveillance systems, and responding effectively to emergencies. Known for teamwork, adaptability, and focus on achieving results. Skilled in communication, conflict resolution, and maintaining calm demeanor under pressure.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Security Officer
Securitas Security Services
Toronto, ON
10.2023 - Current
- Assisted in emergency situations by following established protocols, ensuring the safety of all individuals on the property.
- Prevented potential thefts or vandalism by identifying suspicious activity and taking appropriate action as per company guidelines.
- Maintained a safe environment for employees and visitors by regularly patrolling the premises and addressing potential security concerns.
- Ensured prompt response times for alarms or detected threats by closely monitoring surveillance feeds and coordinating with fellow security officers.
- Completed detailed incident reports after any security-related events, ensuring accurate documentation for future reference or insurance claims purposes.
Security Guard
Paragon Security LTD.
North York, ON, CA
09.2021 - 02.2023
- Enhanced on-site visibility to prevent unauthorized access.
- Conducting regular security checks of doors, windows, and other entry points to ensure they are properly secured
- Promptly addressed alarms, incidents, and emergencies.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Customer Service Representative
Old Navy
Toronto, ON
12.2020 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
High School - Pre Engineering
Nusrat Jahan Girls College
Chiniot05.2020
Skills
- Customer Service
- Operational Skills
- Technical Skills
- Excellent communication
- Issue resolution
- Client engagement
- Inventory management
- Dispatch
- Report writing
- Schedule coordination
- Proficient in Microsoft Office
- Quick learner
- CRM software experience
- Work under pressure
- CCTV monitoring
- Detail-oriented
- Physical fitness
- Incident reporting
- Access control management
- Patrol procedures
- Visitor management
- Alarm response
- Teamwork
Languages
English
Full Professional
Urdu
Native or Bilingual
Hindi
Full Professional
Certification
- Standard First Aid, CPR - Red Cross.
- Use of Force - Paragon LTD
Timeline
Front Desk Security Officer
Securitas Security Services
10.2023 - Current
Security Guard
Paragon Security LTD.
09.2021 - 02.2023
Customer Service Representative
Old Navy
12.2020 - 08.2021
High School - Pre Engineering
Nusrat Jahan Girls College