Maha Nasralla
Lasalle,QC
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Hardworking employee enthusiastic about learning Type field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
26
26
years of professional experience
Work History
Bell Sales Representative
Nordia Canada
Montreal , Québec
2023.01 - 2024.12
- Developed and delivered engaging sales presentations to convey product benefits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Trained and mentored new sales representatives.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Homesense Customer Service Representative
TJX Group Canada
Montreal , Québec
2021.11 - 2022.12
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Tracked customer service cases and updated service software with customer information.
- Delivered prompt service to prioritize customer needs.
Customer Service Trainer and Manager
Maurice Hanna Group
Egypt , Cairo
2020.01 - 2021.10
- Designed and delivered web-based, self-directed learning materials.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring Number%.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Used Software to design training for Type employees and increase company retention and productivity rates Number%.
- Trained and mentored Number new personnel hired to fulfill various roles.
- Provided coaching and mentoring to employees.
- Improved marketing to attract new customers and promote business.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
PR Manager
Arafa Retail Group
Egypt , Cairo
2017.01 - 2020.01
- Researched, negotiated, implemented and tracked advertising and public relations activities.
- Raised brand awareness through consistent marketing efforts and product campaign launches.
- Collaborated with media to encourage company and product coverage and promote brand mission and values.
- Defined and achieved project and overall organizational vision, strategies and tactics.
- Wrote and edited articles, web content, advertising copy, periodicals and publications for internal and external audiences.
- Aligned projects and daily activities with company vision, strategies and tactics.
Customer Service Representative
Arafa Retail Group
Egypt , Cairo
2014.01 - 2017.01
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained staff on operating procedures and company services.
- Delivered prompt service to prioritize customer needs.
Store Manager
Rachel stores
Cairo, Egypt
2003.01 - 2014.01
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted in recruiting, hiring and training of team members.
Data Entry Clerk
Rachel stores
Cairo, Egypt
1999.01 - 2003.01
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Developed and maintained databases to store customer information.
- Collated and organized data entry documents into filing systems for easy access.
- Analyzed current data records to provide detailed reports.
Education
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- Arabic ( Native tongue )
- French
- English
Skills
Excellent hands on management &communications skillsEncouraging and maintain a positive working environmentAble to think laterally to create options and solutionsRecruitment and training of staff
Customer Relations
Network development
Problem solving strength
Customer Relations
Staff Training
Product promotions
Client Service
Strategic planning
Sales expertise
Performance improvement
Business planning
Negotiation
Permanent Residence
Canada
Cellular
4389243358
Personal Information
- Date of Birth: 08/14/76
- Nationality: Egyptian
- Marital Status: Married
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bell Sales Representative - Nordia Canada
2023.01 - 2024.12
Homesense Customer Service Representative - TJX Group Canada
2021.11 - 2022.12
Customer Service Trainer and Manager - Maurice Hanna Group
2020.01 - 2021.10
PR Manager - Arafa Retail Group
2017.01 - 2020.01
Customer Service Representative - Arafa Retail Group
2014.01 - 2017.01
Store Manager - Rachel stores
2003.01 - 2014.01
Data Entry Clerk - Rachel stores
1999.01 - 2003.01
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