Overview
Work History
Education
Skills
Accomplishments
Work Preference
Timeline
Generic
Maha Nasralla

Maha Nasralla

Lachine,QC

Overview

26
26
years of professional experience
3
3
Language

Work History

PR Manager

Maurice Hanna Group
01.2017 - 01.2020
  • Mr
  • Ahmed Arafa email: ahmed.a.arafa@argegypt.com
  • Tel:
  • Planning publicity strategies and campaigns
  • Writing and producing presentations, articles, press releases and social media posts
  • Designing or project managing the production of visual communications and digital content
  • Dealing with enquiries from the public, the press and related organisations
  • Organising and attending promotional events such as press conferences, open days, exhibitions, tours and visits
  • Speaking publicly at interviews, press conferences and presentations
  • Providing clients/colleagues with information about new promotional opportunities and current PR campaigns’ progress
  • Analysing media coverage
  • Commissioning or undertaking relevant market research and data analysis
  • Coordinating and analysing the success of online advertising
  • Keeping records of progress, budgets and timescales, and keeping clients/colleagues up to date with these
  • Stores for men’s wear in Egypt

01.2014 - 01.2020

Customer service trainer and manager

Amir Maurice
06.2006 - 01.2020
  • Amirmaurice76@gmail.com
  • Tel, Responsible for evaluating the company needs and current practices and creating and delivering a training development plan complete with materials, tutorials instructions, and learning resources such as online modules and guides especially among the customer Service and operations departments
  • Improve customer service experience
  • Take ownership of customers issues and follow problems through to resolution
  • Keep accurate records and document customer service actions and discussions
  • Supervise customer service team including coaching, training and motivating staff to perform effectively

Radio Presenter

Middle East Broadcasting Networks
Montreal , Québec
10.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Credit agent

CBV Collection Services Ltd. Suncor
12.2023 - 06.2024
  • Managing credit risk by analysing financial statements, monitoring accounts, and ensuring compliance with credit policies
  • Working closely with internal teams and external customers to assess creditworthiness, manage payment terms, and mitigate potential risks to ensure financial health and minimize exposure.

Homesense Customer service representative

TJX Group Canada
09.2022 - 11.2023
  • Supports and provides service via phones and e-mails and follow-up on customer inquiries and complaints that is not fulfilled or resolved on queue ensuring full customer satisfaction.

customer service representative

01.2014 - 01.2017

Store manager

01.2003 - 01.2014
  • Mrs
  • Rachel Refaat email: m_t_trading@yahoo.com
  • Tel, Training and leading a large team, providing discipline and performance feedback
  • Possessing personality, energy and charisma to inspire, lead and develop sales staff
  • Maintaining excellent relationships with clients
  • Undertaking staff performance reviews
  • Developing and supporting a cross functional culture of continuous improvement
  • Developing promotions to drive traffic to the store Arafa Retail Group ( retail stores – multi brand and mono brands for men’s wear in Egypt )

Data Entry Clerk

Rachel stores, s
01.1999 - 01.2003
  • Mrs
  • Rachel Refaat email:, 2- Rachel stores ( men’s wear retail stores in Cairo

Education

business

College du sacree Coeur, Ain shams university Cairo
1994

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1998

Skills

  • Key skills and competencies:
  • Excellent hands on management &communications skills
  • Encouraging and maintain a positive working environment
  • Able to think laterally to create options and solutions
  • Recruitment and training of staff
  • Exceptional communication
  • Time management mastery
  • Listener Interaction
  • Audience Engagement
  • Brand representation
  • Commercial production
  • Radio Station Operations
  • [Language] Fluency
  • Guest interviewing
  • Guest interviews
  • Live broadcasting
  • Problem-Solving
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving abilities
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Guest Relations

Accomplishments

  • Maha Nazmi Hanna Nasralla
  • Address: 7040 Rue Allard , Lasalle QC – H8N 0C9 – Canada
  • Cellular: 4389243358 e-mail: mahanasralla99@gmail.com date of birth: 14-08-1976

Work Preference

Work Type

Full TimePart Time

Work Location

RemoteHybrid

Timeline

Radio Presenter

Middle East Broadcasting Networks
10.2024 - Current

Credit agent

CBV Collection Services Ltd. Suncor
12.2023 - 06.2024

Homesense Customer service representative

TJX Group Canada
09.2022 - 11.2023

PR Manager

Maurice Hanna Group
01.2017 - 01.2020

01.2014 - 01.2020

customer service representative

01.2014 - 01.2017

Customer service trainer and manager

Amir Maurice
06.2006 - 01.2020

Store manager

01.2003 - 01.2014

Data Entry Clerk

Rachel stores, s
01.1999 - 01.2003

business

College du sacree Coeur, Ain shams university Cairo

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Maha Nasralla