Maggie Ribeiro
St. George,ON
Overview
17
17
years of professional experience
Work History
Toddler Directress
Montessori Toddler House
09.2017 - 03.2020
- Promoted a positive classroom environment by establishing clear expectations and maintaining consistent routines.
- Established a strong rapport with families through open communication channels that supported both academic achievements as well as personal goals.
Toddler Directress
Morningside Montessori School
09.2015 - 06.2017
- Developed students'' critical thinking skills by encouraging inquiry-based learning and problem-solving techniques.
Toddler Directress
Echo Montessori School
09.2010 - 06.2015
- Improved student engagement by creating hands-on activities tailored to each child''s interests and abilities.
Collections Agent for Capital One
Iqor
01.2008 - 08.2010
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Customer Service Representative
Sprint
07.2005 - 06.2008
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sales & Data Entry
Dr. Green
01.2003 - 01.2005
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
Education
Montessori Teaching Diploma Ages 0-3 -
Toronto Montessori Institute
Toronto, ON06-2012
Montessori Teacher Training Ages 3 To 6 -
North American Montessori Centre
Toronto, ON06-2008
High School Diploma -
St Benedicts Secondary School
Cambridge, ON06-2007
Skills
- Customer service
- Active listening
- Relationship building
- Call center experience
- Account management
- Patience and empathy
Languages
English
Full Professional
Portuguese
Limited Working
Timeline
Toddler Directress
Montessori Toddler House
09.2017 - 03.2020
Toddler Directress
Morningside Montessori School
09.2015 - 06.2017
Toddler Directress
Echo Montessori School
09.2010 - 06.2015
Collections Agent for Capital One
Iqor
01.2008 - 08.2010
Customer Service Representative
Sprint
07.2005 - 06.2008
Sales & Data Entry
Dr. Green
01.2003 - 01.2005
Montessori Teaching Diploma Ages 0-3 -
Toronto Montessori Institute
Montessori Teacher Training Ages 3 To 6 -
North American Montessori Centre
High School Diploma -
St Benedicts Secondary School