Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maggie Ribeiro

St. George,ON

Overview

17
17
years of professional experience

Work History

Toddler Directress

Montessori Toddler House
09.2017 - 03.2020
  • Promoted a positive classroom environment by establishing clear expectations and maintaining consistent routines.
  • Established a strong rapport with families through open communication channels that supported both academic achievements as well as personal goals.


Toddler Directress

Morningside Montessori School
09.2015 - 06.2017
  • Developed students'' critical thinking skills by encouraging inquiry-based learning and problem-solving techniques.

Toddler Directress

Echo Montessori School
09.2010 - 06.2015
  • Improved student engagement by creating hands-on activities tailored to each child''s interests and abilities.

Collections Agent for Capital One

Iqor
01.2008 - 08.2010
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.

Customer Service Representative

Sprint
07.2005 - 06.2008
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Sales & Data Entry

Dr. Green
01.2003 - 01.2005
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.



Education

Montessori Teaching Diploma Ages 0-3 -

Toronto Montessori Institute
Toronto, ON
06-2012

Montessori Teacher Training Ages 3 To 6 -

North American Montessori Centre
Toronto, ON
06-2008

High School Diploma -

St Benedicts Secondary School
Cambridge, ON
06-2007

Skills

  • Customer service
  • Active listening
  • Relationship building
  • Call center experience
  • Account management
  • Patience and empathy

Languages

English
Full Professional
Portuguese
Limited Working

Timeline

Toddler Directress

Montessori Toddler House
09.2017 - 03.2020

Toddler Directress

Morningside Montessori School
09.2015 - 06.2017

Toddler Directress

Echo Montessori School
09.2010 - 06.2015

Collections Agent for Capital One

Iqor
01.2008 - 08.2010

Customer Service Representative

Sprint
07.2005 - 06.2008

Sales & Data Entry

Dr. Green
01.2003 - 01.2005

Montessori Teaching Diploma Ages 0-3 -

Toronto Montessori Institute

Montessori Teacher Training Ages 3 To 6 -

North American Montessori Centre

High School Diploma -

St Benedicts Secondary School

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Maggie Ribeiro