Maggie Carranza
Calgary,Alberta
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. An individual with over 10 years of Customer Service experience, excellent communication abilities, and passion for new trends in technology, fashion, makeup, and self-care. Wishing to leverage my experience to fill a position in your company.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Representative
SiteOne
2024.04 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Merchandiser
Shoppers Drug Mart
2023.07 - 2024.10
- Organize backroom product and follow backroom inventory management
- Uses PDT and MMS systems to perform daily tasks
- Manage exit strategy and product run
- Expert in assigned areas of product inventory, product placement and expiry dates
- Maintains store standards pertaining to image and trends in store
- Ensures product displays are consumer-focused and shoppable
- Receives merchandise by receiving policies and procedures
- Maintains backroom organized and neat according to principles of backroom organization
- Ensures proper documentation is completed concerning the receiving and return of goods.
Real Estate Assistant
Posh Agency (Mexico)
2022.06 - 2022.09
- This was a very rewarding experience
- It gave me the chance to utilize and improve my second language (Spanish)
- I was able to expand my customer service skills, experience a different type of lifestyle, and truly appreciate Mexican culture
- Greeting Clients
- Answering telephone
- Making follow up calls
- Scheduling Meetings
- Preparing Real Estate forms and documents
- Coordinate showings
- Making travel arrangements
- Obtaining feedback.
Cash Register
A&W
2022.03 - 2022.06
- Operate Cash Register
- Operate Drive Thru
- Expedited Customers Orders quickly and efficiently
- Assist manager with putting in food and supply orders
- Assist in training new employees
- Maintain and organize store
- Responsible for cleaning up duties, sweeping, mopping.
Barista
Starbucks
2021.01 - 2021.09
- Operate Cash Register
- Expedited Customers Orders quickly and efficiently
- Assist manager with putting in food and supply orders
- Assist in training new employees
- Maintain and organize store
- Responsible for cleaning up duties, sweeping, mopping.
Cash Register, Host, Busser
Perkins Restaurant & Bakery
2013.11 - 2016.10
- Operate Cash Register
- Maintain and organize store
- Attend to customer needs and took their orders accordingly
- Organize seating of customers
- Bus and Set tables.
LINE COOK
local on 8TH restaurant
2016.05 - 2016.09
- Set up and stock stations with all necessary supplies
- Cook menu items in cooperation with the rest of the kitchen staff
- Clean up station and take care of leftover food
- Stock inventory appropriately
- Ensure that food comes out simultaneously, in high quality and in a timely fashion
- Comply with nutrition and sanitation regulations and safety standards
- Maintain a positive and professional approach with coworkers and customers.
Sales Associate, Customer Service Representative
BENCH Clothing Store
2013.07 - 2013.10
- Attend to customer needs
- Informed customers of the technical aspect of the clothing
- Maintain and Organize store
- Operate cash register system.
Sales Associate, Customer Service Representative
Mercato, Italian Market
2012.06 - 2012.08
- Organize backroom product and follow backroom inventory management
- Uses PDT and MMS systems to perform daily tasks
- Manage exit strategy and product run
- Expert in assigned areas of product inventory, product placement and expiry dates
- Maintains store standards pertaining to image and trends in store
- Ensures product displays are consumer-focused and shoppable
- Receives merchandise by receiving policies and procedures
- Maintains backroom organized and neat according to principles of backroom organization
- Ensures proper documentation is completed concerning the receiving and return of goods.
Education
Oil and Gas Administration Program -
CDI College of business, technology and health care
High School Diploma -
Crescent Heights High School
Calgary, ABSkills
- Proficient with Microsoft Word, Excel, PowerPoint and the Internet
- Reliable and punctual
- Active listener
- Clear Communication
- Adaptability and Flexibility
- Teamwork and Collaboration
- Customer Service
- Problem-solving aptitude
- Organizational Skills
- Professional Demeanor
- Multitasking
Languages
Spanish
Native or Bilingual
Certification
Pro-Serve Certified
Construction Safety Training System (CSTS) Certified
Ossa Basic Safety Orientation (BSO) Certified
Currently in process of obtaining Class 7 License
Timeline
Sales Representative
SiteOne
2024.04 - Current
Merchandiser
Shoppers Drug Mart
2023.07 - 2024.10
Real Estate Assistant
Posh Agency (Mexico)
2022.06 - 2022.09
Cash Register
A&W
2022.03 - 2022.06
Barista
Starbucks
2021.01 - 2021.09
LINE COOK
local on 8TH restaurant
2016.05 - 2016.09
Cash Register, Host, Busser
Perkins Restaurant & Bakery
2013.11 - 2016.10
Sales Associate, Customer Service Representative
BENCH Clothing Store
2013.07 - 2013.10
Sales Associate, Customer Service Representative
Mercato, Italian Market
2012.06 - 2012.08
Oil and Gas Administration Program -
CDI College of business, technology and health care
High School Diploma -
Crescent Heights High School