Magan Jama
Toronto,Canada
Summary
Experienced Application Analyst with a strong background in systems and process development, spanning various technologies from network communication to data cleaning and warehousing. My contributions have consistently maximized system availability and reduced downtime. Eager to bring these skills and experiences to the team.
Overview
5
5
years of professional experience
Work History
Application Analyst
Strides Toronto
Toronto
10.2022 - Current
- Developed web-reporting applications via Webfocus
- Prepared technical specifications and effectively communicated these to diverse audiences
- Conducted training for end-users on new reports, dashboards, and systems
- Actively followed current technologies and developments for continued learning
- Collaborated with IT and developers in creating new systems
- Effectively communicated strategic IT decisions across departments
- Executed cost-benefit and analysis reports for system upgrades
- Provided consulting assistance for business process issues and system usage.
- Developed and implemented procedures to test application functionality.
- Resolved system issues and monitored performance levels.
HELP DESK ADMISTARTOR
Strides Toronto
Toronto
07.2022 - 10.2022
- Managed IT Help Desk, overseeing all IT infrastructure services
- Led process for successful Onboarding and Offboarding
- Handled setup, deployment, and administration of computers
- Maintained efficiency and integrity of IT related tasks.
SYSTEM ADMINISTRATOR
TCR
Toronto
09.2021 - 07.2022
- Building, configuring, patching, upgrading and troubleshooting of physical and virtual Windows servers (rack mounts/blades, and VMs)
- Taking care of backup, off-site tape storage, inventory-asset management
- Investigating, resolving and closing user reported PC problems and application issues through our ticketing system
- Installing, configuring and deploying new PCs & Servers
- Performs administration activities such as setting user accounts, roles, access, and privileges
- Ensure high system availability
- Hired, Trained, and Supervised 4+ interns
- Overhauled Onboarding and Offboarding process for New WFH users
- Managed servers, network equipment, and other IT related infrastructure
- Build an internal wiki with technical documentation, manuals, and IT policies.
IT SUPPORT
Thales
Toronto
05.2019 - 04.2020
- Monitored and resolved technical support requests, and provided beneficial advice and support to colleagues on any IT related issues
- Managed the On-Boarding and Off-Boarding process for a company with 1500+ employees
- Assisting with the fulfillment of service requests and escalating certain requests when needed
- Performing Incident investigation diagnosis and resolution.
Education
Master of Science - Information Technology Security
Ontario Tech University
04-2026
BACHELOR OF TECHNOLOGY - Computer and Communication Network, Honors
Centennial college
01.2020
Skills
- Networking technologies
- Programming
- Data Visualization
- SQL
- Microsoft
- Cloud technologies
- Decision Making
- Team Building
- Communication
- System Documentation
- Data Modeling
- Network Security
- Client Relations
- Team building
- Time management abilities
Timeline
Application Analyst
Strides Toronto
10.2022 - Current
HELP DESK ADMISTARTOR
Strides Toronto
07.2022 - 10.2022
SYSTEM ADMINISTRATOR
TCR
09.2021 - 07.2022
IT SUPPORT
Thales
05.2019 - 04.2020
Master of Science - Information Technology Security
Ontario Tech University
BACHELOR OF TECHNOLOGY - Computer and Communication Network, Honors
Centennial college
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