Ma. Francia De Lara
AB
Summary
Dynamic and engaging professional with a proven track record at Starbucks, where I enhanced sales through personalized customer service and exceptional beverage crafting skills. Adept at team leadership and fostering a positive environment, I excel in fast-paced settings, ensuring both customer satisfaction and efficient operations. Skilled in cash handling and safe food practices, I bring both hard and soft skills to elevate team performance.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Used POS system to accurately enter orders and process payments.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Teacher Aide
The Amazing Kids
10.2021 - 07.2023
- Assist teachers with lesson planning and preparation.
- Supervise students during activities, recess or lunch.
- Help maintain classroom organization and materials.
- Support students with special needs or learning difficulties.
- Assist with grading, recording and administrative tasks.
Education
Bachelor Of Applied Science - Culinary Arts
Lyceum of The Philippines University
Manila, Philippines07.2019
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Exceptional customer service
- Team Leadership
- Order Taking
- Safe Food Handling
- Menu Memorization
- Hospitality service expertise
Languages
English
Accomplishments
Dean’s List (1st Semester 2017-2018)
Partial Merit Scholarship (1st Semester 2017-2018)
Certification
National Certificate III in Events Management Services
National Certificate II in Cookery
National Certificate II in Front Office
National Certificate II in Food and Beverage
National Certificate II in Housekeeping
American Hospitality Academy Certificate
Trainings and Seminars Attended
CCSIR Internship Orientation
Hotel Immersion at The Bayleaf Hotel Intramuros (2015)
Restaurant Immersion at Four Season and Hotpot (2016)
Seminar on Kitchen Operation at GEN Korean House (2018)
Seminar on Service Standard at GEN Korean House (2018)
Seminar on Food and Beverage Control at GEN Korean House (2018)
Timeline
Teacher Aide
The Amazing Kids
10.2021 - 07.2023
Barista
Starbucks
Bachelor Of Applied Science - Culinary Arts
Lyceum of The Philippines University
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