MA ELORRAINE CABIDA
Oceanside
Summary
Results-driven Shift Manager with a strong focus on customer service, employee training, and workplace safety. Enhanced onboarding processes and resolved customer issues effectively, contributing to improved satisfaction and team efficiency.
Overview
5
5
years of professional experience
Work History
Shift Manager
Macdonals
10.2023 - Current
- Supervised team of crew members to ensure efficient workflow during peak hours
- Implemented training programs for new employees, enhancing onboarding experience
- Monitored inventory levels and coordinated supply orders to minimize shortages
- Ensured compliance with health and safety standards through regular inspections
- Resolved customer complaints promptly, improving overall customer satisfaction
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Machine Operator
CapTech
02.2021 - 02.2022
- Operated machinery to maintain production efficiency and quality standards.
- Conducted routine maintenance checks to ensure optimal machine performance.
- Collaborated with team members to streamline production workflows and reduce downtime.
- Monitored equipment operations, identifying and resolving issues proactively.
- Maintained accurate records of production metrics and equipment performance data.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Education
High School Diploma -
TUGATOG NATIONAL HIGH SCHOOL
MALABON, PHILIPPINESSkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Safety compliance
- Flexible schedule
- Quality control
- Willingness to learn
- Multitasking and prioritizing
- Time management
- Attention to detail
- Customer satisfaction
- Superior work ethic
- Computer proficiency
- Complaint handling
Timeline
Shift Manager
Macdonals
10.2023 - Current
Machine Operator
CapTech
02.2021 - 02.2022
High School Diploma -
TUGATOG NATIONAL HIGH SCHOOL