Maeket Gebersamual
San Francisco
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Fitness SF
09.2025 - Current
- Serve as the first point of contact for 100-300+ members and prospects daily, conducting tour answering inquiries, and guiding individuals through service option
- Engage with walk-ins, and phone calls to identify needs, address objections, and recommend appropriate membership solutions.
- Manage high-volume POS transactions while maintaining accuracy and a positive customer experience.
- Build rapport quickly in a fast-paced environment, contributing to member satisfaction and retention.
- Support maintenance team so that members to ensure consistent service standards.
Operations Assistant
Apple
08.2024 - 09.2025
- Managed contractor operations for Apple facilities, overseeing daily activities to ensure efficient and effective work performance.
- Coordinated schedules and tasks for contractors, ensuring alignment with project timelines and quality standards.
- Monitored contractor attendance and work hours, maintaining accurate records to ensure compliance with company policies.
Badging Officer
Cadence
05.2024 - 07.2024
- Managed badge issuance and access for 300–400+ employees, ensuring compliance with security protocols.
- Coordinated contractor schedules and tracked attendance to support project deadlines.
- Created process checklists to reduce errors in badge distribution by 20%.
Administrative Assistant/Access Coordinator
Adobe
08.2022 - 01.2024
- Managed front desk operations, visitor access, and executive meeting logistics in a high-volume office environment.
- Developed reporting systems for visitor and badge management, ensuring accuracy and compliance.
- Implemented workflow improvements that enhanced operational efficiency and team collaboration.
Administrative Assistant
Kaiser Permanente Hospital
09.2021 - 05.2022
- Coordinated patient intake and appointment scheduling for 100+ patients weekly using EPIC and HealthConnect.
- Supported emergency department operations during high-demand periods to maintain smooth patient flow.
- Maintained accurate records and ensured adherence to hospital protocols.
Marketing/Sales Intern (Junior Achievement Program)
Salesforce
10.2020 - 06.2021
- Conducted market research and analyzed survey data to validate product concepts and inform marketing strategy.
- Collaborated with cross-functional teams to develop and pitch solutions, providing actionable insights.
Education
Bachelor's Degree - Business Administration/International Business
San Jose State University
San Jose, CA05.2025
Skills
- Global Business & Operations Management
- Strategic Planning & Process Optimization
- Project Coordination & Execution
- Data Analysis & Business Reporting
- Customer & Client Relationship Management
- Cross-functional Team Collaboration
- Problem Solving & Critical Thinking
- Administrative Leadership & Operational Support
Projects
Habesha Student Association (HSA) –Vice president & Event coordinator | 2021 – 2025
- Led planning and execution of cultural, social, and professional events for 200+ students.
- Managed event budgets, logistics, and vendor coordination to ensure smooth operations.
- Directed a team of 10+ members, fostering collaboration and leadership development.
- Developed partnerships with local businesses and campus organizations to enhance events.
Timeline
Customer Service Representative
Fitness SF
09.2025 - Current
Operations Assistant
Apple
08.2024 - 09.2025
Badging Officer
Cadence
05.2024 - 07.2024
Administrative Assistant/Access Coordinator
Adobe
08.2022 - 01.2024
Administrative Assistant
Kaiser Permanente Hospital
09.2021 - 05.2022
Marketing/Sales Intern (Junior Achievement Program)
Salesforce
10.2020 - 06.2021
Bachelor's Degree - Business Administration/International Business
San Jose State University