Maegan Burleigh
Vancouver,BC
Summary
I am a results-driven Site Reliability Lead with extensive experience in observability, people leadership, automation, and operational efficiency. Known for streamlining workflows, reducing costs, and fostering cross-functional collaboration, I bring a proactive and customer-focused approach to improving software reliability, scalability, and performance.
Overview
17
17
years of professional experience
Work History
Site Reliability Lead
Bench Accounting
Vancouver, Canada
08.2023 - 12.2024
- Spearheaded the establishment of the Site Reliability Engineering function at Bench, defining its scope and implementing robust systems to enhance software reliability and scalability
- Reduced annual system outages by 81% in 2024 by implementing comprehensive monitoring, incident response, and continuous improvement processes in partnership with Product and Infrastructure Engineers
- Automated alerting and monitoring systems for new software features using Infrastructure as Code (IaC), ensuring issues were identified proactively and resolved efficiently
- Reduced Application Performance Monitoring (APM) software costs by 53% through optimization and scaling back on unnecessary services and logging
- Managed Jira infrastructure for the engineering department, utilizing automation and workflows to enhance productivity
- Created health dashboards for Product Engineers, enabling data-driven discussions on the performance of features/services
Manager, Application Support
Bench Accounting
Vancouver, Canada
10.2019 - 08.2023
- Acted as the primary Application Support point of contact for all new feature releases and led a team of four Application Support Analysts
- Developed and monitored health metrics for the Application Support team and the Bench App
- Built and maintained scalable training plans for new Application Support Analysts
- Managed Jira projects, creating automations and workflows to support engineering and product teams
- Conducted data analysis using tools like Datadog, EazyBI, and Redshift to guide decision-making
- Played a critical role in quality assurance during pre-production testing phases
Project & Production Supervisor
TR Trades Reproduction
Vancouver, Canada
06.2016 - 10.2019
- Provided oversight and support to production teams to ensure all projects were completed within set timelines and budgets
- Proactively managed project issues, risks, and changes to mitigate potential disruptions to production schedules
- Spearheaded the implementation of new technologies that streamlined communication between departments and yielded significant cost savings on labour
- Managed data across multiple CRM systems, ensuring accurate, secure, and accessible records
- Collaborated with team members to establish realistic expectations for timelines and deliverables, ensuring high-quality project execution
Senior Product Manager
Le Chateau
Lower Mainland, Canada
06.2008 - 06.2016
- Provided leadership and guidance to a team of six merchandisers across Greater Vancouver
- Executed complex store openings, closures, and moves, managing equipment, vehicles, and supplies
- Developed and implemented robust seasonal planning strategies based on inventory and sales reports, enhancing departmental profitability and performance
- Delivered timely updates to key partners and team members, fostering transparency and collaboration
- Recruited, hired, and trained new employees for the merchandising department, rewriting the training manual for company-wide use
- Ensured high-quality training processes to equip employees with the skills needed for efficient performance
Skills
- Application Observability
- Monitoring
- Project Management
- Cost Reduction & Optimization
- Incident Management
- Workflow Management
- Analytical Reporting
- Staff Development
- Effective Communication
- Customer Advocacy
References
References available upon request.
Timeline
Site Reliability Lead
Bench Accounting
08.2023 - 12.2024
Manager, Application Support
Bench Accounting
10.2019 - 08.2023
Project & Production Supervisor
TR Trades Reproduction
06.2016 - 10.2019
Senior Product Manager
Le Chateau
06.2008 - 06.2016
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