Overview
Work History
Education
Skills
Certification
Timeline
Generic

Abhishek Raturi

Senior Site Reliability Engineer
Toronto,ON

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Production Support Specialist/ Site Reliability Engineer

Questrade
Toronto
09.2023 - Current
  • Currently working as Senior Production Support Specialist where primary roles and responsibilities include following:
  • Helped teams in implementing SRE and Automated SRE implementation by different teams using Datadog, python and slack
  • Managing Splunk Infra (including heavy forwarders, deployment server) and helping teams to setup monitoring including systems like Genesys cloud, salesforce
  • Managing Datadog that includes indexing and ingestion control, SLO monitor setup, agent upgrades, managing synthetic private location worker
  • Carrying out on-prem and GCP services deployment as part of change requests
  • Handling Incidents, Problems, and Change Requests related to applications part of production support team
  • Supporting Production implementation, post-production issues, and Application monitoring 24/7 (99.99%) support.

Senior Solutions Engineer/Senior Data Engineer

Oracle
Bengaluru
01.2022 - 07.2023
  • Worked as Solutions Engineer where primary roles and responsibilities include following:
  • Driven Manageability products business across APAC region with primary area of focus on Oracle Cloud
  • Observability and Management
  • Delivered POCSs, RFPs, demos, and workshops to customers for Oracle Cloud Observability and Management product
  • Experienced in DevOps that included working on GitHub, Jenkins, Kubernetes, CICD
  • Built and managed a 4-member team that increased the Oracle O&M services consumption worth more thanmillion
  • Worked on more than 25 customer environments for implementation of Observability and Management solutions.

Site Reliability Engineer

News Technology Services
Bengaluru
11.2019 - 01.2022
  • I was part of the SRT team where our primary roles and responsibility included following:
  • Installation and management of different tools (Splunk, New Relic), upgrading agents to latest version for respective tools by following the ITIL processes that included incident, problem and change management
  • Setting up alerts in different tools i.e., New Relic, Nagios, Devo, and Splunk
  • Splunk - Validate log sources and indexed data, and search through indexed data to optimize search criteria
  • Managing and configuring New Relic containerized private minions using docker for setting up synthetic monitors
  • Recognizing and onboarding new data sources into Splunk with analysis, designing Building dashboards highlighting key trends of data
  • Worked with Application owners to set/ modify the thresholds, alert conditions, and parameters for the services
  • The SRT team interacts with the Cybersecurity Engineering team/SRE members to gather requirements, perform troubleshooting, and assist with the creation of Splunk search queries and dashboards, etc
  • Python Splunk Health Check Script and User Interactive Splunk Dashboard creation for validation of Secure work migration
  • Node JS scripts for setting up synthetic monitors in the New Relic tool.

IT Consulting Senior Consultant

NTT Data
05.2018 - 08.2019
  • Splunk Analyst Role
  • Implementing, architecting, administering Splunk, and performing data ingestion and data visualization in
  • Splunk
  • Development of SPLUNK Queries to create and use lookups, reports, dashboards, schedule searches, and alerts
  • Creation and usage of Regular expression for field extraction at search time
  • Worked on Onboarding of logs for different applications/sources in Splunk

Splunk Analyst

Wells Fargo
Bengaluru
05.2017 - 04.2018
  • Splunk Admin Role
  • Development of SPLUNK Queries to generate reports, schedule searches, and alerts and high-end Splunk dashboards using XML, HTML, and drill-down techniques
  • Handling Splunk Monthly maintenance activities, deployment and debugging Splunk related issues
  • Handling Incidents, Problems, and Change Requests related to applications using Service
  • Ensuring defect resolutions related to Infrastructure and identification of code break points in Production
  • Environment.

Splunk Admin/Developer

Accenture
Bengaluru
10.2014 - 04.2017
  • Development of SPLUNK Queries to generate reports, schedule searches, and alerts
  • Splunk dashboard development using JavaScript, XML tokens, and drill-down technique
  • Managing Indexers, Forwarders, Index management, and importing data in Splunk through Splunk configuration
  • Application Support Role
  • Responsible for building and supporting applications of various technologies including Tomcat, UNIX, and
  • Splunk
  • Defect resolutions related to Infrastructure, identification of code break points in Production Env through IBM
  • Thread dump Analyzer
  • Handling various application releases for smooth deployment and production behavior, Coordinating, and performing validations of maintenance activities involving server reboots and release-related activities.

Education

Master Of Technology - Data Science

BITS Pilani
Sep 2022

Bachelor Of Technology - ECE

Graphic Era University
Jul 2014

Skills

  • TECHNICAL PROFILE
  • Primary Skill Monitoring tools Specialist (Splunk Admin, New Relic Admin, Oracle O&M, Datadog
  • Prometheus, Ops Genie, Nagios, PagerDuty)
  • Middleware Technologies Tomcat, Docker, Kubernetes
  • Platform Linux, Windows, AWS Cloud Platform, Oracle Cloud Infrastructure, GCP, terraform
  • Programming Language Python
  • Ticketing Tool Service Now, BMC Remedy, JIRA
  • Version Control GitHub, GitLab
  • Other Skills ITIL, Terraform, CI/CD, DevOps, Machine Learning, Application Support
  • COMPETENCIES
  • Automated Datadog dashboard and alert creation using python that helped different teams to achieve SRE implementation for
  • Their services quicker and easier Managed Splunk Infra and helped teams to setup monitoring for their services
  • Observability and Management expertise, application monitoring solutions/tools expertise
  • Managing Datadog agent and Splunk Infra through IAC (terraform)
  • Project planning, Client requirements, Solutions Deployment
  • Built and managed a 4-member team and coordinated with Product Management team toward the successful increase of
  • Consumption of Oracle Cloud O&M services
  • System monitoring
  • Application support
  • Incident management
  • ITIL framework
  • Scripting languages
  • Continuous integration
  • Training and mentoring
  • Teamwork and communication
  • Positive attitude
  • Strong work ethic
  • Good communication
  • Teamwork and coordination
  • Problem-solving
  • Problem-solving abilities
  • Multitasking
  • Punctuality
  • Reliability

Certification

Jan 2017 Splunk Certified Admin, Splunk Certified Power User, Splunk certified Advanced Dashboards and Visualization ACCOMPLISHMENTS

Timeline

Senior Production Support Specialist/ Site Reliability Engineer

Questrade
09.2023 - Current

Senior Solutions Engineer/Senior Data Engineer

Oracle
01.2022 - 07.2023

Site Reliability Engineer

News Technology Services
11.2019 - 01.2022

IT Consulting Senior Consultant

NTT Data
05.2018 - 08.2019

Splunk Analyst

Wells Fargo
05.2017 - 04.2018

Splunk Admin/Developer

Accenture
10.2014 - 04.2017

Master Of Technology - Data Science

BITS Pilani

Bachelor Of Technology - ECE

Graphic Era University

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Abhishek RaturiSenior Site Reliability Engineer