Hardworking and passionate individual with strong organizational skills eager to secure Shelter Counsellor position. Ready to help team achieve agency goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shelter Cook
Family Transition Place
06.2022 - Current
Enhance consumer satisfaction by consistently delivering high-quality, visually appealing dishes.
Reduce food waste significantly by implementing proper portion control and storage techniques.
Streamline kitchen operations with effective communication with my supervisor,
Improve menu offerings, incorporating seasonal ingredients and innovative cooking methods.
Complete kitchen intake and go over dietary needs with new clients.
Assist clients with budgeting, meal planning and lunch packing.
Connect with local resources to secure food donations.
Budget and order food weekly from local grocery stores.
Shelter Relief Counsellor
Family Transition Place
11.2021 - Current
Skilled at working independently and collaboratively in team environments.
Self-motivated, with strong sense of personal responsibility.
Responds professionally to crisis calls, mental health challenges, texts, and walk-ins.
Provides individual advocacy, counselling, and referrals to individuals experiencing homelessness.
Completes intake assessments with clients who are homeless, dealing with mental health and addictions, abuse, living in poverty, recent immigration, who have pets, or who identify as LQBTQ25A+.
Facilitates strength-based case management and assists with conflict resolution and crisis avoidance.
Facility Maintenance
Family Transition Place
05.2018 - 05.2022
Provided assistance and support to staff in regard to facility maintenance, security and services.
Handled facility maintenance and performed appropriate inspections to determine and prioritize necessary repairs.
Maintained appearance of facility.
Ensured maintenance and appearance at second stage houses was to standards.
Responsible for updating master code of building.
Supervised summer students from May-August.
Product Consultant
M&M Food Market
09.2014 - 11.2020
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Streamlined checkout process for increased efficiency and reduced waiting times.
Maintained / balanced cash drawer, ensuring accurate accounting at end of each shift.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Responsible for opening and closing store as well as all bank deposits.
Education
Bachelor of Social Work -
Algoma University
Sault Ste. Marie, ON
04.2026
Diploma - Social Service Worker
Durham College
Oshawa, ON
08.2024
Certificate - Health Sciences
Georgian College of Applied Arts And Technology
Orangeville, ON
04.2018
High School Diploma -
Orangeville District Secondary School
Orangeville, ON
06.2017
Skills
Effective communication skills
Knowledge of shelter facility management
Conflict resolution expertise
Proficient in crisis intervention and problem solving
Exceptional interpersonal abilities
Strong, supportive, and non-judgmental listening skills
Proficient in report writing
Strong computer proficiency
Highly organized
Capable of working independently or collaboratively in teams
Familiarity with community resources
Accomplishments
Valedictorian 2013
Music Award 2013
Leadership Award 2013
Academic Honor Roll 2013
Academic Honor Roll 2017
Academic Honor Roll 2018
Academic Honor Roll 2022 - present
Certification
WHMIS Training 2014
Safe Food Handlers Certificate 2020
Standard First Aid with CPR/AED Level C
Workers Health and Safety Awareness Training 2022
Workplace Violence and Harassment Prevention Training 2022
Accessibility for Ontarians with Disabilities Act (AODA) Training 2022
Diversity, Self-awareness and Action Training 2022