Madyson Baerwald
Calgary
Summary
Positive and organized team player with strong ability to motivate staff and enhance customer satisfaction. Well-versed in inventory management and sales techniques, combining these with effective communication and problem-solving skills. Committed to driving store success through operational excellence and team leadership.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Fire & Flower Cannabis
01.2023 - Current
- Provide assistance to store management in supervising and facilitating the daily operations of the store
- Oversee the responsibilities of the Store Manager in their absence
- Assist in the delivery of key personnel management, such as interviews, promotions, performance reviews and disciplinary actions, only when requested
- Provide direction, guidance and instruction to all store associates as required
- Ensure store conditions are consistently upheld to established standards
- Assist in creating weekly staffing schedules; ensuring staffing levels adequately meet business needs, only when requested
- Liaise constantly with the various departments of the store to ensure information is conveyed properly and expectations are communicated
- Greet and assist customers in a way that models exemplary conduct to other staff
- Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
- Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
- Ensure that all health, safety and security regulations are adhered to and required standards are met
- Oversee and assist in inventory management
Shop Lead
FOUR20
01.2022 - 01.2023
- Adhering at all times to all applicable laws, regulations, policies, and protocols
- Staying up to date on legislative and regulatory developments at the federal, provincial, and municipal levels, as they pertain to the recreational cannabis industry
- Supervise day-to-day operations to ensure all staff follow company policies and regulations
- Strong SAGE (inventory system) knowledge
- Assist with maintaining and monitoring store inventory levels
- Partners with Store Manager and management team to assist in leading store staff to achieve sales, service, and operational expectations when assigned as the manager on duty or to open/close the store
- Maintain superior levels of merchandising in the store, ensuring that product displays are attractive, space efficient, and secure
- Recommending customers towards suitable cannabis products that fit their needs, budget, preferences and reactions to the cannabis strain
- Providing prestige customer service by being knowledgeable, friendly and personable
- Accurately record and process orders into the Point-of-Sale (POS) system
- Ensuring that the workspace is well-organized and clean at all times
- Checking customers' identification card to verify legal age upon entry into age gate
- Educating and promoting safe use of cannabis
- Ensuring FOH is adequately stocked with cannabis products
- Knowledge on cannabis inventory
Shop Lead
Tweed
01.2021 - 01.2022
- Adhering at all times to all applicable laws, regulations, policies, and protocols
- Staying up to date on legislative and regulatory developments at the federal, provincial, and municipal levels, as they pertain to the recreational cannabis industry
- Supervise day-to-day operations to ensure all staff follow company policies and regulations
- Strong SAGE (inventory system) knowledge
- Assist with maintaining and monitoring store inventory levels
- Partners with Store Manager and management team to assist in leading store staff to achieve sales, service, and operational expectations when assigned as the manager on duty or to open/close the store
- Maintain superior levels of merchandising in the store, ensuring that product displays are attractive, space efficient, and secure
- Recommending customers towards suitable cannabis products that fit their needs, budget, preferences and reactions to the cannabis strain
- Providing prestige customer service by being knowledgeable, friendly and personable
- Accurately record and process orders into the Point-of-Sale (POS) system
- Ensuring that the workspace is well-organized and clean at all times
- Checking customers' identification card to verify legal age upon entry into age gate
- Educating and promoting safe use of cannabis
- Ensuring FOH is adequately stocked with cannabis products
- Knowledge on cannabis inventory
Tweedtender
Tweed
01.2020 - 01.2021
- Adhering at all times to all applicable laws, regulations, policies, and protocols
- Staying up to date on legislative and regulatory developments at the federal, provincial, and municipal levels, as they pertain to the recreational cannabis industry
- Recommending customers towards suitable cannabis products that fit their needs, budget, preferences and reactions to the cannabis strain
- Providing prestige customer service by being knowledgeable, friendly and personable
- Accurately record and process orders into the Point-of-Sale (POS) system
- Ensuring that the workspace is well-organized and clean at all times
- Checking customers' identification card to verify legal age upon entry into age gate
- Educating and promoting safe use of cannabis
- Ensuring FOH is adequately stocked with cannabis products
- Knowledge on cannabis inventory
Childcare Volunteer
Goodlife Fitness
01.2019 - 01.2020
- Provided child care to the Goodlife Fitness attendees while they completed their workout
- Engaged physically and mentally with children from ages 3 months - 12 years old
Education
Bachelor of Arts - Psychology
Bow Valley College
Calgary, None06-2027
High School Diploma -
William Aberhart High School
Calgary, AB01.2017
Skills
- Strong communication skills
- Excellent customer service skills
- Strong organizational skills
- Proficient in Point-of-Sale (POS)
- Proficient in MS Word
- Proficient in Excel
- Proficient in PowerPoint
- Proficient in Windows
- Bilingual - Fluent in English and French
- Strong work ethic
- Able to multitask
- Customer service
- Customer experience
- Problem-solving
- Customer service and engagement
- Retail operations
- Inventory control
- Store organization
- Time management
Employment Objective
Attain a position as a customer service representative where I can utilize my communication and interpersonal skills to resolve customer issues and create a positive relationship between the company and the customer.
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
Sellsafe - Exp 2025
Class 5 Drivers License
Timeline
Assistant Store Manager
Fire & Flower Cannabis
01.2023 - Current
Shop Lead
FOUR20
01.2022 - 01.2023
Shop Lead
Tweed
01.2021 - 01.2022
Tweedtender
Tweed
01.2020 - 01.2021
Childcare Volunteer
Goodlife Fitness
01.2019 - 01.2020
High School Diploma -
William Aberhart High School
Sellsafe - Exp 2025
Class 5 Drivers License
Bachelor of Arts - Psychology
Bow Valley College
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