Madisson Ordough
Abbotsford,BC
Summary
Well hello...
I am Madisson I would definitely consider myself hardworking with a strong work motivation. - exceptional customer service skills. I simply just love meeting and engaging with new people! I tend to thrive in fast-paced restaurant environments, since I am such a energetic individual. I strive for accuracy and to meet customer needs, and promote long term loyalty. Ideally I would love a more permanent position to settle down at and to have the opportunities to build more long term relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Auto Sales Associate
Hub International Insurance Brokers
Abbotsford, BC
05.2024 - Current
- Managed sales negotiations and financing options.
- Maintained up-to-date database of sales contacts and customer information.
- Provided product information, answered inquiries, and offered test drives.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Developed customer relationships and ensured satisfaction with services.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
Server
The Canadian BrewHouse
Abbotsford, BC
05.2023 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Delivered food orders promptly and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
Landscaping Crew Member
Original Green Landscape
Surrey, BC
08.2021 - Current
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
- Operated landscaping equipment to maintain grounds (lawnmower, leaf blower, weedwacker, etc) remove weeds, deed plants, trees, etc.
- Picked and chose new shrubs and plants according to bedding and sunlight.
- Applied mulch and burlap coverings to bushes and trees for winter.
- Trimmed flowers and cleaned flower beds.
- Raked, mulched and composted leaves.
- Cleared pathways of overgrowth, debris and snow to reduce hazards.
Server
Ricky’s and Famoso
Abbotsford, BC
04.2022 - 06.2022
- I worked on weekends part-time server as a second job; greeting customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Served food and beverages (alcohol) patrons and immediately remedied issues with orders.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
Store Front Cashier
No frills
Abbotsford, BC
04.2021 - 07.2021
- Processed customer orders and payments with POS system or cash register.
- Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Scanned items and checked pricing on cash register for accuracy.
- Accepted cash and credit card payments, issued receipts and provided change.
- Discounted purchases by scanning and redeeming coupons.
- Packed and bagged products according to customer preferences.
Restaurant Expeditor
Browns Social House
Abbotsford, BC
02.2020 - 01.2021
- Coordinated service for food runners and other kitchen staff.
- Illustrated exelle knowledge of menu and service offerings to educate guests.
- Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
- Operated POS terminals to input orders, mange takeout, print bills, etc.
- Manged kitchen pass through and communicated with hosts, bussers and kitchen staff to prepare food to be served to customers.
Hostess
Cactus Club Cafe
Abbotsford, BC
09.2019 - 01.2020
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Complete closing duties by emptying trash, sweeping, mopping floors and polishing silverware.
- Cleaned and restocked counter areas, and checked server supplies for stocking needs.
Education
High School Diploma -
Yale Secondary
Abbotsford, BC04.2021
Skills
- Strong Verbal Communication skills
- Warm and Friendly
- Cool Under Pressure
- Able to Lift 30 Pounds
- Relationship Building
- Team Player
- High Energy and Stamina
- Order Accuracy and Delivery
- Deadline Driven
- Food Safety Understanding
- Menu Memorization
- Cooperative Attitude
- Reliable and Responsible
- Cash Handling
- Dining Customer Service
- Effective Customer Upselling
- Liquor, Wine and Food Safe certification
- Problem Solving
- Machine Safety Practices
- Originality and Creativity
Certification
- BC, Serving it right certification (2022)
References
- Cactus Club Cafe, Abbotsford: Jordan Henderson (Daytime Manger) 604-799-2263
- Ricky's and Famoso: Mikayla Ginter (Shift leader) 778-347-6643
- Original Green Landscape Co: Allan Grant (Company owner) 778-858-4547
Timeline
Auto Sales Associate
Hub International Insurance Brokers
05.2024 - Current
Server
The Canadian BrewHouse
05.2023 - Current
Server
Ricky’s and Famoso
04.2022 - 06.2022
Landscaping Crew Member
Original Green Landscape
08.2021 - Current
Store Front Cashier
No frills
04.2021 - 07.2021
Restaurant Expeditor
Browns Social House
02.2020 - 01.2021
Hostess
Cactus Club Cafe
09.2019 - 01.2020
High School Diploma -
Yale Secondary