Summary
Overview
Work History
Education
Skills
Timeline
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Madison Victoria

Woodbridge,ON

Summary

Driven by a strong work ethic and excellent customer service skills, I enhanced customer satisfaction as a bottle service worker through efficient order processing and upselling. My expertise in cash handling and active listening, combined with a professional appearance, significantly contributed to a welcoming environment and superior service standards.

Overview

9
9
years of professional experience

Work History

Bottle Service

44 Nightclub
10.2021 - 03.2024
  • Participated in pre-shift meetings to stay informed about venue promotions, updates, or changes impacting the VIP section or bottle service offerings.
  • Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
  • Provided exceptional customer service through attentive listening, understanding needs, and offering recommendations based on preferences.

Food and Beverage Cashier

Cineplex Cinemas
03.2016 - 11.2019
  • Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
  • Utilized product knowledge of foods and beverages to make suggestions to customers.
  • Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
  • Collaborated with team members to provide exceptional service and maintain a clean, welcoming environment for patrons.

Games Attendant

Canadas Wonderland
04.2015 - 11.2015
  • Performed cash handling duties, provided change and balanced money at end of shift.
  • Reported concerns, broken machines, and out-of-order games to supervisor.
  • Answered guest questions to provide fun game experience.
  • Explained and demonstrated games and attractions to assist guests.

Education

Bachelor of Arts - Theatre Arts

York University
Toronto, ON
06.2026

High School Diploma -

Woodbridge College
Woodbridge, ON
06.2018

Skills

  • Excellent customer service
  • Smart serve certified
  • Cash handling and management
  • Order Taking
  • Creative Thinking
  • Active Listening
  • Strong Work Ethic
  • Drink Preparation
  • Upselling abilities
  • Efficient multitasking
  • Cleanliness and sanitation
  • Professional Appearance

Timeline

Bottle Service

44 Nightclub
10.2021 - 03.2024

Food and Beverage Cashier

Cineplex Cinemas
03.2016 - 11.2019

Games Attendant

Canadas Wonderland
04.2015 - 11.2015

Bachelor of Arts - Theatre Arts

York University

High School Diploma -

Woodbridge College

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Madison Victoria