Madison Vega
Downey
Summary
Results-driven customer service representative known for developing strong customer relationships. With expertise in administrative tasks and appointment management, ready to leverage skills to enhance customer experiences and support business growth.
Overview
1
1
year of professional experience
Work History
Receptionist
Speedy Auto Tint
Bellflower
05.2025 - 08.2025
- Managed incoming calls and scheduled appointments efficiently.
- Processed customer payments using point-of-sale systems accurately.
- Followed required scripts and guidelines for inbound and outbound sales calls.
- Maintained detailed records of all customer interactions, including notes from sales calls and follow-up activities.
Customer Service Representative
Farmers Insurance Agency
Lakewood
01.2025 - 05.2025
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
High School Diploma -
Rosary Academy
Fullerton, CA05-2025
Skills
- Customer service
- Appointment scheduling
- Record management
- Data entry
- Problem resolution
- Interpersonal communication
Volunteer
- Team member of the Alliance of Therapy Dogs
- Volunteer service dog handler at events
References
- Irma Florin (Farmers Insurance Agency).
- (562-896-3826)
- Robert Cornejo (Speedy Auto Tint).
- (562-307-5937)
Timeline
Receptionist
Speedy Auto Tint
05.2025 - 08.2025
Customer Service Representative
Farmers Insurance Agency
01.2025 - 05.2025
High School Diploma -
Rosary Academy