Madison Mariscal
Daly City
Summary
Insightful leader with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Pokeworks
06.2025 - Current
- Oversaw daily operations and ensured compliance with company policies.
- Managed staff schedules and resource allocation for optimal productivity.
- Oversaw team scheduling to optimize labor costs while maintaining service quality.
- Assisted with hiring, training and mentoring new staff members.
- Managed cash transactions accurately while adhering to company policies regarding cash handling procedures.
Front Desk Receptionist
Millbrae Recreation Center
08.2022 - Current
- Greeted visitors warmly, creating positive first impression of organization.
- Handled multi-line phone system efficiently, directing calls to appropriate personnel.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
FOH Manager
California Fish Grill
05.2024 - 06.2025
- Supervised daily front-of-house operations, ensuring high service standards and guest satisfaction.
- Trained and mentored staff on customer service protocols and food handling procedures.
- Implemented process improvements to enhance operational efficiency and reduce wait times.
- Oversaw inventory management, ensuring accurate stock levels and timely replenishment of supplies.
- Performed cash handling activities and secured nightly bank deposits.
FOH Manager
California Fish Grill
03.2023 - 05.2024
- Developed and implemented customer service standards to ensure consistent quality of service.
- Trained new staff on proper customer service techniques, policies and procedures.
- Monitored employee performance to ensure compliance with company standards.
- Resolved customer complaints in a professional manner while maintaining brand integrity.
- Ensured the restaurant complied with health regulations by conducting regular inspections of food storage areas, equipment and surfaces.
- Created weekly schedules for FOH staff that optimized efficiency while meeting labor cost goals.
- Maximized profit and revenue through upselling and cross-selling techniques.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Behavior Technician
Maxim Healthcare
10.2022 - 03.2023
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Monitored client's progress towards identified goals through data collection and analysis.
- Encouraged positive behavior by providing rewards or praise for desired behaviors.
- Cultivated relationships with fellow staff members to enhance team collaboration.
Barista
Teaspoon
09.2022 - 10.2022
- Operated cash registers to process customer payments.
- Kept up with current drink recipes and trends in the boba industry.
- Memorized recipes for specialty beverages and seasonal offerings.
- Maintained cleanliness of work area, including countertops, drink preparation tools, and utensils.
- Prepared and served hot or cold beverages.
- Restocked supplies such as straws, cups, and napkins for the barista station.
Cashier
Green Hills Country Club
04.2022 - 07.2022
- Welcomed customers and helped determine their needs.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Answered product questions using knowledge of sales and store promotions.
- Learned duties for various positions and provided backup at key times.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
FOH Trainer
California Fish Grill
06.2021 - 04.2022
- Reviewed trainee compliance with mandated food service policies and procedures and corrected shortcomings identified.
- Trained team members on management-crew communication, delivered feedback and coached for optimum customer service.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Monitored food preparation, production and plating for quality control.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
Server
Camino Corner
06.2020 - 02.2021
- Greeted and maintained relationships with regular customers.
- Prepared beverages and filled food orders for customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Associate of Science - Business Finance
San Francisco State University
San Francisco, CA06-2027
Associate of Science -
College of San Mateo
San Mateo, CA05-2025
High School Diploma -
Jefferson High School
Daly City, CA04-2022
Skills
- Customer service
- Team leadership
- Time management
- Sales transactions
- Cash counting accuracy
- Cash storage security
Certification
- Food Handlers Certificate
- Alcohol Beverage Certificate
- Managers Food Handlers Certificate
Languages
Spanish
Limited
Timeline
Manager
Pokeworks
06.2025 - Current
FOH Manager
California Fish Grill
05.2024 - 06.2025
FOH Manager
California Fish Grill
03.2023 - 05.2024
Behavior Technician
Maxim Healthcare
10.2022 - 03.2023
Barista
Teaspoon
09.2022 - 10.2022
Front Desk Receptionist
Millbrae Recreation Center
08.2022 - Current
Cashier
Green Hills Country Club
04.2022 - 07.2022
FOH Trainer
California Fish Grill
06.2021 - 04.2022
Server
Camino Corner
06.2020 - 02.2021
Associate of Science - Business Finance
San Francisco State University
Associate of Science -
College of San Mateo
High School Diploma -
Jefferson High School
Education and Training
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