Madison Letherby
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
8
8
years of professional experience
Work History
Retail Store Manager
Simatech Vapor Shop
Nanaimo, British Columbia
01.2020 - 07.2024
- Management experience- Hired, scheduled, trained, and managed up to 10+ employees
- Skilled in handling deposits, ordering, inventory, daily collection of receipts, contacting vendors and POS admin access
- Customer retention and care - extremely personable, detail oriented, quick learner due to excellent memorization, very customer orientated
- Great with conflict resolution and communication skills, problem-solving with customers and staff members
- Very fast learner and willing to be trained on new topics
- Opening/closing duties - making sure the till is counted, and the store is clean and ready for customers.
Key Holder/Sales Associate
Dragon Vape Georgetown
Georgetown, Ontario
07.2018 - 10.2019
- In charge of opening and closing the store, counting the till and depositing money
- Preparing for the next day
- Ie
- Cleanup, facing bottles, dusting, sweeping, mopping
- Placing orders for wholesale
- Checking/receiving inventory and putting items on the shelves
- Helping people quit smoking and find a safer alternative to smoking cigarettes
- Making a customer connection and keeping them informed about up-to-date policies, regulations and new products; giving the best customer service available
- Confident in up selling and using sales techniques such as understanding and evaluating a customers needs to best find what they are looking for.
Receptionist/Sales Associate
The Water Store
Georgetown, Ontario
01.2018 - 07.2018
- In charge of opening and closing the store; keyholder
- Answers customer phone calls and schedule with the technician for installs
- Selling customers Reverse Osmosis Systems, Water Softeners and UV purification systems based on what the customer wants and needs
- Helping customers purchase and refill bottles of water
- Can lift and carry up to 60lb.
Sales Supervisor
Green Earth
Georgetown, Ontario
08.2017 - 01.2018
- Key holder; Opened and closed the store
- Ie
- Setting up and taking down display items for opens and closes, in charge of staff members on cash and the floor, handling money/doing deposits
- Trained in POS systems and cashier work
- Receiving shipments and doing inventory
- Sold items based on wide range of product knowledge
- Responsible for merchandising and keeping products organized.
Shift Manager
Domino's Pizza
Oakville, Ontario
08.2016 - 08.2017
- In charge of opening and closing shifts
- Trained staff members
- Multitasking Ie
- Taking care of customers, phones, ovens etc
- Trained in POS systems, computer and cashier work
- Time Management
- In charge of Managers Duties
- Ie
- Making sure drivers are on time for deliveries, cashing out drivers at the end of the night, inventory, orders, transactions etc.
Education
Sheridan College
Oakville, Ontario01.2015
Huntsville High School
Huntsville, Ontario06.2013
Skills
- Enjoys interacting with others
- Shift Scheduling
- Mature and responsible
- Trustworthy
- Personable
- Fast learner
- Problem Solving
- Coaching and Mentoring
- Cost Control
- Stockroom Management
- Retail Employee Training
- Hiring and Training
Hobbies
Make-up
Tattooing and design
Graphic design
References
- Madison Halliday- Fellow Management 250-510-3767 I typically have an hour break from 12pm-1pm and I work 8am-5pm
- Leif Steele - Previous Employee 2362381149
- Amy Charlebois - Friend/ Previous Employee 250-740-5096 Anytime before 6pm
- Emma Kaffanke - Hiring Manager 236-793-6302
Timeline
Retail Store Manager
Simatech Vapor Shop
01.2020 - 07.2024
Key Holder/Sales Associate
Dragon Vape Georgetown
07.2018 - 10.2019
Receptionist/Sales Associate
The Water Store
01.2018 - 07.2018
Sales Supervisor
Green Earth
08.2017 - 01.2018
Shift Manager
Domino's Pizza
08.2016 - 08.2017
Sheridan College
Huntsville High School