MADISON HENDERSON
Arcata
Summary
Professional with strong foundation in emergency communications and crisis management. Skilled in rapid decision-making, clear communication, and efficient problem-solving under pressure. Known for teamwork, adaptability, and consistently achieving results. Proficient in using advanced communication technologies and maintaining composure in high-stress situations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Emergency Communications Dispatcher
Humboldt County Sheriff's Department
Eureka, CA
03.2026 - Current
- Coordinated emergency response efforts among multiple agencies to ensure public safety and efficient resource allocation.
- Operated advanced dispatch systems, accurately relaying critical information to law enforcement and emergency personnel.
- Monitored incoming calls, assessing urgency and prioritizing incidents for rapid response by first responders.
- Provided real-time situational awareness through effective communication with field units during emergencies.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Sales Associate
Compass Group USA
Arcata, CA
09.2021 - 02.2026
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Monitored customers for signs of security concerns and escalated issues to management.
- Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Summer Student Mentor
Redwood Coast K-16 Education Collaborative
Arcata, CA
05.2025 - 06.2025
- Mentored students in academic subjects, fostering improved understanding and engagement.
- Established strong relationships with students, building trust and open communication channels for ongoing support.
- Assisted mentees in setting realistic short-term goals that align with long-term ambitions, increasing accountability in goal achievement.
- Facilitated workshops enhancing study skills and time management for diverse student groups.
- Evaluated mentorship program effectiveness, recommending enhancements based on participant feedback.
Team Lead College and Career Success Coach
Northcoast Cal-SOAP
Eureka, CA
08.2023 - 05.2025
- Helped Students with resume and cover letter development to enhance opportunities.
- Oversaw five different high schools with eight success coaches under me, offering assistants and information.
- Worked with students one-on-one regarding FASFA, college applications, scholarship applications, resumes, and job interviews.
- Monitored student progress and adjusted job coaching strategies to meet needs and navigate challenges that best served the student's needs.
- Keep detailed records of students' progress, meeting times/appts, and documents needed to support students.
- Increased client satisfaction by delivering customized coaching solutions based on individual needs and preferences.
Education
Bachelor of Arts - Political Science, Business Administration
Cal Poly Humboldt
Humboldt, CA05-2025
High School Diploma - undefined
Hemet High School
Hemet, CA06-2021
Skills
- Complex Problem-Solving
- Information gathering
- Memory retention
- Computer Skills
- Works Well Under Pressure
- Multi-tasking strength
- Critical Thinking
Certification
- CERT Certified - December 4th, 2019
- CPR Certified - June 2025
- IS-100.c Introduction to the Incident Command System
- IS-200.c Basic Incident Command System for Initial Response
- IS-700.b An Introduction to the National Incident Management System
Timeline
Emergency Communications Dispatcher
Humboldt County Sheriff's Department
03.2026 - Current
Summer Student Mentor
Redwood Coast K-16 Education Collaborative
05.2025 - 06.2025
Team Lead College and Career Success Coach
Northcoast Cal-SOAP
08.2023 - 05.2025
Sales Associate
Compass Group USA
09.2021 - 02.2026
High School Diploma - undefined
Hemet High School
Bachelor of Arts - Political Science, Business Administration
Cal Poly Humboldt