Jennifer Zyerveld
Summary
Dynamic Emergency Communications Dispatcher with proven expertise at Calgary 9-1-1, adept at critical thinking and problem-solving under pressure. Enhanced public safety by efficiently dispatching calls and conducting thorough checks. Recognized for exceptional attention to detail and effective communication, ensuring seamless collaboration with various law enforcement agencies.
Overview
13
13
years of professional experience
Work History
Emergency Communications Dispatcher
Calgary 9-1-1
09.2023 - Current
- Received 911 and non-emergency calls and dispatch calls to appropriate agencies and officers on duty.
- Enter Sentry reports for Stolen Vehicles, License plates and Missing People.
- Do CPIC checks and all other relevant checks in order to assist officers going to dispatched calls.
- Question callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers.
- Support public safety efforts by accurately documenting incident details and following established protocols for reporting purposes.
- Work with various departments including Calgary Police Service, K9 Units, Tac Units and HAWC.
Accounts Receivable and Payable Clerk
Waymark
10.2022 - 09.2023
- Maintained healthy relationships with vendors through timely payments, clear communication, and prompt resolution of discrepancies.
- Ensured timely payments from customers by maintaining accurate records and promptly sending out invoices.
- Enhanced financial accuracy by reconciling accounts payable ledger with vendor statements monthly.
- Decreased processing time for invoice payments by implementing a centralized system for receiving, verifying, and recording expenses.
- Provided exceptional customer service through effective communication of billing inquiries or concerns between clients and vendors
Administrator/Accounts Receivable Clerk
Monarch Roofing Centre
03.2012 - 09.2022
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Streamlined office operations by implementing new filing system, significantly reducing retrieval times.
- Managed scheduling for executive staff to ensure optimal time management and productivity.
Education
High School Diploma -
Bert Church High School
Airdrie, AB06-2005
Skills
- Information gathering
- Memory retention
- Attention to Detail
- Typing speed
- Assertiveness
- Teamwork and collaboration
- Problem-solving
- Works Well Under Pressure
- Critical thinking
- Computer skills
- Active listening
- Verbal and written communication
Timeline
Emergency Communications Dispatcher
Calgary 9-1-1
09.2023 - Current
Accounts Receivable and Payable Clerk
Waymark
10.2022 - 09.2023
Administrator/Accounts Receivable Clerk
Monarch Roofing Centre
03.2012 - 09.2022
High School Diploma -
Bert Church High School
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