Madison Escareno
Los Angeles
Summary
Dedicated employee with excellent experience in various industries.
Dependable, quick- learner, team player, with effective communication and organization skills. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements.
Overview
5
5
years of professional experience
Work History
Team Leader, Sales Operations
Luv Bridal
09.2024 - Current
- Assist brides in selecting wedding dresses, taking into account body type, style preferences, and budget; provide recommendations on silhouettes, fabrics, and embellishments.
- Monitor sales performance, and implement strategies to exceed monthly and quarterly targets.
- Proven track record in sales, with the ability to build rapport, overcome objections, and close sales effectively.
- Handle inbound calls, emails, and inquiries in a professional and timely manner. Provide information on Luv Bridal's collections, services, and availability. Respond to booking requests and general inquiries, transferring calls to the appropriate staff members when necessary.
- Process client transactions, including deposits, payments, and sales documentation. Ensure accurate records are kept for all financial transactions.
- Handle conflict resolution, escalated customer issues, and last-minute adjustments with professionalism and grace under pressure
Customer Service Representative Team Lead
David's Bridal
10.2022 - 08.2023
- Skillfully resolved escalated customer inquiries, ensuring satisfaction.
- Onboarded and trained new staff on company policies, operations, and services.
- Maintained accurate sales and payments records.
- Fostered a welcoming environment, professionally assisting customers and visitors.
- Accomplished multiple tasks within established timeframes.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
Animal Welfare Specialist
Urban Dog
07.2020 - 01.2022
- Gave animals proper attention to promote secure environment in owner's absence.
- Adhered to pet care guidelines, such as dietary and medication instructions.
- Kept pet owners informed through various communication channels, demonstrating adaptability and commitment to service.
- Exercised animals regularly with walks and rigorous play activities.
Education
Bachelor of Arts - Advertising
Santa Monica College
Santa Monica, CA06.2026
High School Diploma -
Alliance Dr. Olga Mohan High
School
Los Angeles, CA06.2021
Skills
- Efficient Organizational Practices
- Proficient in Data Entry & Management
- Customer & Client Relations Excellence
- Multi-line Phone System Operation
- Digital Engagement (eg TikTok, Instagram)
- Appointment Scheduling & Confirmation
- Mail Distribution & Document Management
- Industry trends
- Sales strategy
Timeline
Team Leader, Sales Operations
Luv Bridal
09.2024 - Current
Customer Service Representative Team Lead
David's Bridal
10.2022 - 08.2023
Animal Welfare Specialist
Urban Dog
07.2020 - 01.2022
Bachelor of Arts - Advertising
Santa Monica College
High School Diploma -
Alliance Dr. Olga Mohan High
School
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