Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Escareno

Los Angeles

Summary

Dedicated employee with excellent experience in various industries.

Dependable, quick- learner, team player, with effective communication and organization skills. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements.

Overview

5
5
years of professional experience

Work History

Team Leader, Sales Operations

Luv Bridal
09.2024 - Current


  • Assist brides in selecting wedding dresses, taking into account body type, style preferences, and budget; provide recommendations on silhouettes, fabrics, and embellishments.
  • Monitor sales performance, and implement strategies to exceed monthly and quarterly targets.
  • Proven track record in sales, with the ability to build rapport, overcome objections, and close sales effectively.
  • Handle inbound calls, emails, and inquiries in a professional and timely manner. Provide information on Luv Bridal's collections, services, and availability. Respond to booking requests and general inquiries, transferring calls to the appropriate staff members when necessary.
  • Process client transactions, including deposits, payments, and sales documentation. Ensure accurate records are kept for all financial transactions.
  • Handle conflict resolution, escalated customer issues, and last-minute adjustments with professionalism and grace under pressure

Customer Service Representative Team Lead

David's Bridal
10.2022 - 08.2023
  • Skillfully resolved escalated customer inquiries, ensuring satisfaction.
  • Onboarded and trained new staff on company policies, operations, and services.
  • Maintained accurate sales and payments records.
  • Fostered a welcoming environment, professionally assisting customers and visitors.
  • Accomplished multiple tasks within established timeframes.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.

Animal Welfare Specialist

Urban Dog
07.2020 - 01.2022
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Adhered to pet care guidelines, such as dietary and medication instructions.
  • Kept pet owners informed through various communication channels, demonstrating adaptability and commitment to service.
  • Exercised animals regularly with walks and rigorous play activities.



Education

Bachelor of Arts - Advertising

Santa Monica College
Santa Monica, CA
06.2026

High School Diploma -

Alliance Dr. Olga Mohan High School
Los Angeles, CA
06.2021

Skills

  • Efficient Organizational Practices
  • Proficient in Data Entry & Management
  • Customer & Client Relations Excellence
  • Multi-line Phone System Operation
  • Digital Engagement (eg TikTok, Instagram)
  • Appointment Scheduling & Confirmation
  • Mail Distribution & Document Management
  • Industry trends
  • Sales strategy

Timeline

Team Leader, Sales Operations

Luv Bridal
09.2024 - Current

Customer Service Representative Team Lead

David's Bridal
10.2022 - 08.2023

Animal Welfare Specialist

Urban Dog
07.2020 - 01.2022

Bachelor of Arts - Advertising

Santa Monica College

High School Diploma -

Alliance Dr. Olga Mohan High School
Madison Escareno