DEON BIJU
SCARBOROUGH,ON
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Leader, Sales Operations
Cirque Du Soliel
04.2024 - 08.2024
- I used to manage a crowd of 2000 - 7500 people on a daily basis.
- I'm experienced with crowd control.
- I've bartended and served alcohol there.
- I've led a group of 40 members.
- Reduced employee turnover by recognizing top performers and creating tailored development plans for underperformers.
- Streamlined sales processes to improve efficiency and productivity within the team.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Implemented data-driven forecasting methods, improving accuracy and informing strategic decision making.
- Analyzed sales data to identify trends, opportunities, and potential risks in order to inform future strategy adjustments.
- I used to assign each and everyone of them their tasks for the day
- I also saw to it that they always got it done on time and perfectly.
- I've also done all the works myself when the situation demands it.
- I've handled cash registers and card-only registers.
- I also used to do inventory for the entire food division of Cirque du Soleil.
- I've prepped, cooked and packed pizza, mini-donuts, cotton candies, hotdogs, pretzels, nachos and popcorns.
- I used to stock up the fridges, coolers and freezers with alcohols, soft drinks and other necessary items.
- I always come up with strategical and efficient plans to deal with critical situations.
- I maintained order, discipline and harmony at my workplace with my time in Cirque. (International Circus Company).
- Handled multiple POSs/Tills both cash and only cards (Also hybrids).
- Ensured customer satisfaction at all times.
- Boosted sales and upsold items always.
- Co-ordinated teams and performed duties and tasks excellently.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Greeted over many customers daily, answered questions and recommended drinks and food.
- Restocked counters and customer areas to maintain adequate items levels for expected needs.
- Cleaned and sanitized work areas, utensils and equipment.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffee and tea.
Team Leader
Cirque du Soleil
04.2023 - 06.2023
- I used to manage a crowd of 2000 - 5000 people on a daily basis.
- I'm experienced with crowd control.
- I've bartended and served alcohol there
- I've led a group of 35 members
- I used to assign each and everyone of them their tasks for the day.
- I also saw to it that they always got it done on time and perfectly.
- I've also done all the works myself when the situation demands it.
- I've handled cash registers and card-only registers.
- I also used to do inventory for the entire food division of Cirque du Soleil.
- I've prepped, cooked and packed hotdogs, pretzels, nachos and popcorns.
- I used to stock up the fridges, coolers and freezers with alcohols, soft drinks and other necessary items.
- I always come up with strategical and efficient plans to deal with critical situations.
- I maintained order, discipline and harmony at my workplace with my time in Cirque.(International Circus Company)
- Handled multiple POSs/Tills both cash and only cards. (Also hybrids)
- Ensured customer satisfaction at all times.
- Boosted sales and upsold items always.
- Co-ordinated teams and performed duties and tasks excellently.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Greeted over many customers daily, answered questions and recommended drinks and food.
- Restocked counters and customer areas to maintain adequate items levels for expected needs.
- Cleaned and sanitized work areas, utensils and equipment.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffee and tea.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Greeted guests with a pleasant smile and superior customer service.
- Received and accurately processed customer payments.
- Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
- Co-ordinated events.
Team Leader/ Sales Associate
Cirque du Soleil
04.2022 - 07.2022
- I've handled POSs and many customers and situations leading to a very satisfactory end on both sides
- I've cooked food, served both alcoholic and non-alcoholic drinks
- I was also the temporary Team Leader at CDS
- I've worked in the Sales, Customer Service and Food&Beverage sections there (International Circus Company)
Education
High School Graduate - Computer Maths
St. Antony's Public School
Kerala, India09.2020
Skills
- Team Leader
- Crowd Control Specialist
- Cash register operation(POS/TILL)
- Team Player
- Customer service
- Active Listener
- Safe food handling
- Sales
- Coffee expertise
- Food preparations
- Product displays
- Calm under pressure
- Time management
- Fast and Efficient
- Lifts weights
- Programmer
- Microsoft expertise
- Packaging
- Shipping & Receiving
- Soldering
- Alcohol Serving
- Bartending
- Drilling
- VMware
- Quality Inspecting
- PCB Designing
- Problem Solving
- Time Management
- Calculus
- Microsoft Office, Word and PowerPoint
Certification
Certified Security Guard License holder.
Certified Microsoft Excel user.
Certified Smart Serve Ontario License holder which meets the requirements of AGCO.
Timeline
Team Leader, Sales Operations
Cirque Du Soliel
04.2024 - 08.2024
Team Leader
Cirque du Soleil
04.2023 - 06.2023
Team Leader/ Sales Associate
Cirque du Soleil
04.2022 - 07.2022
High School Graduate - Computer Maths
St. Antony's Public School
Certified Security Guard License holder.
Certified Microsoft Excel user.
Certified Smart Serve Ontario License holder which meets the requirements of AGCO.
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