Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Madison-Elyse Knapp

Caledonia,Ontario

Summary

I am a quick-thinking recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.

Overview

5
5
years of professional experience

Work History

Event Server

The Pearl Hotel & Spa
11.2023 - Current
  • Ensured proper sanitation practices were followed throughout event spaces before, during, and after events.
  • Maintained knowledge of menu offerings to provide informed recommendations based on guest preferences or dietary restrictions.
  • Increased client satisfaction by promptly addressing concerns or complaints with professionalism and tact.
  • Maintained a professional appearance and demeanor at all times, reflecting positively on the event venue and company as a whole.
  • Maintained flexible work schedule to meet event needs.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Checked on tables and drink needs while refilling water glasses and bringing supplies to customers.
  • Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.

Server

Earth To Table The Farm
09.2023 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Shift Supervisor

Tim Horton's Restaurant
04.2019 - 09.2023
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
  • Aided in complete opening and closing responsibilities
  • Streamlined order processing by accurately taking and inputting orders to minimize wait time for customers.
  • Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.

Education

High School Diploma -

Cayuga Secondary School
Cayuga, ON
06.2021

Skills

  • Event Setup
  • Guest Relations
  • Adaptability and Flexibility
  • Excellent Communication
  • Team Player
  • Food Running
  • Reliability and Punctuality
  • Attention to Detail

Languages

English

References

References available upon request.

Timeline

Event Server

The Pearl Hotel & Spa
11.2023 - Current

Server

Earth To Table The Farm
09.2023 - Current

Shift Supervisor

Tim Horton's Restaurant
04.2019 - 09.2023

High School Diploma -

Cayuga Secondary School

Similar Profiles

CREATE PROFILE
Madison-Elyse Knapp