Sophia Jean Philippe
Chatham,ON
Summary
Detail-oriented professional with experience in event operations and customer service. Skilled in time management and problem-solving, contributing significantly to team success and enhancing guest satisfaction.
Overview
5
5
years of professional experience
Work History
Event Server
Compass Chatham Convention Centre
Chatham, Ontario
09.2025 - Current
- Set up dining areas for events according to client specifications.
- Delivered food and beverages to guests in a timely manner.
- Assisted with table settings and cleanup during events.
- Maintained cleanliness of dining areas throughout events.
- Followed health and safety protocols while serving guests.
- Provided food, beverage and table service to guests during events.
- Restocked buffet tables with dishes, utensils, condiments, napkins. as needed.
- Removed and replaced dirty dishes and utensils to maintain table settings.
Server/Food Runner
Doubletree By Hilton
Newark, New Jersey
10.2023 - 07.2025
- Provided exceptional service to guests in a fast-paced dining environment.
- Took and processed food and beverage orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled customer inquiries and resolved issues with professionalism and courtesy.
- Managed cash transactions and processed payments with attention to detail.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
Warehouse Associate
Amazon Sortation Centre
Avenel, New Jersey
06.2024 - 05.2025
- Collaborated with team members to meet daily sorting goals.
- Followed safety protocols to ensure a secure working environment.
- Conducted regular quality checks on sorted items for accuracy.
- Organized workstations to streamline operations and reduce clutter.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Received deliveries, scanned packages, and updated orders in internal database.
- Labeled containers correctly for product identification purposes.
Office Assistant
Wondeful Institute
Delmas , Haiti
02.2021 - 04.2023
- Managed daily office operations to ensure smooth workflow and organization.
- Assisted in maintaining filing systems and digital records for easy access.
- Supported team members with administrative tasks to enhance productivity.
- Prepared meeting materials and took minutes during team discussions accurately.
- Maintained an organized filing system of paper documents and electronic files.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Answered phone calls and directed them to appropriate personnel.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Supported the planning and execution of corporate events and meetings.
Education
English As A Second Language - English-as-a-Second-Language Education
Union County College
Elizabeth, New Jersey.05-2025
Certificate - Job Readiness
Union County College
Elizabeth, New Jersey.12-2024
Certificate - Computer Basics
Union County College
Elizabeth, New Jersey.04-2024
High School Diploma -
Centre Classic And Cultural Of Petion-Ville
Petion-Ville, Haiti.07-2020
Personal Support Worker - Personal Support Worker
St. Clair College of Applied Arts And Technology
Chatham, ONSkills
- Customer service
- Event coordination
- Administrative support
- Team collaboration
- Data entry
- Time management
- Basic computer skills
- Food safety compliance
- Buffet preparation
- Stress tolerance
- Food station setup
- Food running
- Event setup
- Order taking accuracy
- Problem-solving
- Strong teamwork
- Attention to detail
- Server training
Languages
English
Professional
French
Native/ Bilingual
Timeline
Event Server
Compass Chatham Convention Centre
09.2025 - Current
Warehouse Associate
Amazon Sortation Centre
06.2024 - 05.2025
Server/Food Runner
Doubletree By Hilton
10.2023 - 07.2025
Office Assistant
Wondeful Institute
02.2021 - 04.2023
English As A Second Language - English-as-a-Second-Language Education
Union County College
Certificate - Job Readiness
Union County College
Certificate - Computer Basics
Union County College
High School Diploma -
Centre Classic And Cultural Of Petion-Ville
Personal Support Worker - Personal Support Worker
St. Clair College of Applied Arts And Technology