Madison Daly
Ottawa
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
1
1
year of professional experience
Work History
Personal Support Worker
Beacon Heights Retirement Residence
12.2022
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Collaborated with healthcare professionals to develop customized care plans for individual patients.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Implemented strategies for managing challenging behaviors in dementia patients, creating a safe environment for all involved.
- Provided emotional support to patients and their families during difficult times, fostering positive relationships.
- Facilitated mobility assistance for patients requiring help with transfers or ambulation.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
Medical Office Assistant
Rideau Rockcliffe Family Medicine
12.2019 - 04.2020
- Assisted with billing procedures to ensure accurate invoicing and prompt payment from patients and insurance companies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Maintained a clean, organized reception area for a welcoming environment for patients and visitors.
- Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Used PS Suites to schedule appointments for doctor visits and procedures.
- Assisted with medical coding and billing tasks.
Medical Office Assistant
McArthur Family Medical Centre
09.2019 - 12.2019
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Increased accuracy of billing processes by carefully reviewing invoices and verifying insurance coverage before submission.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Used OSCAR to schedule appointments for doctor visits and procedures.
Education
Certificate - RESIDENT CARE AIDE
RESIDENT CARE AIDE PROGRAM
Ottawa, ON12.2022
Diploma - Medical Office Assistant
ALGONQUIN CAREERS ACADEMY
Ottawa, ON2019
Skills
- Social Support
- Patient Care
- Dementia care
- Effective communication
- Mobility assistance
- Compassionate care
- Infection control
- Palliative care
- Personal hygiene assistance
- First aid knowledge
- Fall prevention
- Privacy and Confidentiality
- Meal Preparation
- Healthcare documentation
- Behavioral Management
- Hoyer Lifting Equipment
Languages
English
Native or Bilingual
French
Limited Working
Transitional Care Unit
I have experience working in a Transitional Care Unit through the Montfort Hospital and my current work place Beacon Heights Retirement Residence and I am also trained on MEDITECH System.
References
References available upon request.
Timeline
Personal Support Worker
Beacon Heights Retirement Residence
12.2022
Medical Office Assistant
Rideau Rockcliffe Family Medicine
12.2019 - 04.2020
Medical Office Assistant
McArthur Family Medical Centre
09.2019 - 12.2019
Certificate - RESIDENT CARE AIDE
RESIDENT CARE AIDE PROGRAM
Diploma - Medical Office Assistant
ALGONQUIN CAREERS ACADEMY
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