Madison Boyd
Moffat,ON
Summary
Energetic and personable professional with 11+ years of experience in fast-paced, client-focused environments. Skilled in customer service, problem-solving, and team collaboration. Proven ability to manage multiple responsibilities under pressure while maintaining a positive and welcoming atmosphere. Seeking to bring strong people skills, attention to detail, and enthusiasm to a Server position at Craigowan Golf Club.
Overview
7
7
years of professional experience
Work History
Head Trainer & Supervisor
Diamond in the Ruff Pet Retreat
10.2024 - Current
- Oversaw daily operations, managing staff and ensuring smooth workflow in a high-energy environment.
- Delivered excellent customer service by addressing client concerns and providing tailored solutions.
- Mentored junior staff to improve service quality and teamwork.
- Maintained professionalism while handling challenging situations calmly and efficiently.
Kennel Assistant
The Structured Canine
06.2018 - Current
- Built strong client relationships by ensuring excellent service and communication.
- Balanced multiple responsibilities including animal care, cleaning, and client updates in fast-paced settings.
- Demonstrated reliability, punctuality, and teamwork to support smooth operations.
Head Trainer
Dogtales Rescue & Animal Sanctuary
07.2019 - 08.2024
- Supervised a team of 25+ staff, ensuring efficiency, safety, and client satisfaction.
- Managed high-pressure situations with professionalism and problem-solving.
- Coordinated daily schedules, trained staff, and provided excellent communication with clients.
Education
High School -
Georgetown District High School
Georgetown, ON01.2016
Skills
- Exceptional Customer Service & Guest Relations
- Team Collaboration & Communication
- Problem-Solving & Conflict Resolution
- Time Management & Multitasking Handling
- High-Energy Work Ethic
- Training & Leadership Experience
- Attention to Detail & Organization
- POS System Operation & Cash Handling
Timeline
Head Trainer & Supervisor
Diamond in the Ruff Pet Retreat
10.2024 - Current
Head Trainer
Dogtales Rescue & Animal Sanctuary
07.2019 - 08.2024
Kennel Assistant
The Structured Canine
06.2018 - Current
High School -
Georgetown District High School
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