Madior Cisse

• Managed day-to-day business operations.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Assessed income and expenses and adapted plans to improve profit levels.
• Consulted with customers to assess needs and propose optimal solutions.
• Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
• Trained and motivated employees to perform daily business functions.

• Prepared and assembled documents to facilitate exports.
• Corrected billings and issued debit and credit memos for customers to reconcile accounting.
• Followed up with customers to resolve inquiries.
• Communicated information and instructions to and from vendors to research and resolve operational problems.

• Monitored safety-sensitive zones and enforced security measures throughout ground operations.
• Understood FAA, TSA and airport regulations and verified compliance.
• Loaded and unloaded baggage of various weights and dimensions to and from aircraft and baggage areas.
• Coordinated and monitored snow and ice control procedures and confirmed compliance with airport's severe weather control plan.
• Attended and completed required online and in-person training and mentored newer agents in advanced roles.
• Marshaled large and small aircraft to and from parking areas, ramps and airfields.
• Implemented and enforced safety policies and procedures, confirming compliance with regulations.
• Conducted departure and arrival briefings.

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• Monitored student progress in both [Subject] growth and [Language] fluency.
• Created dynamic curriculums to include all students needs and levels.
• Kept detailed records of student progress and attendance.
• Increased students' understanding of [Language] through teaching in various languages.