Madina Nyinawumuntu
Edmonton,AB
Summary
Dynamic Operations Associate with a proven track record at CIBC Bank, excelling in customer service excellence and deadline management. Spearheaded process optimizations that significantly enhanced productivity and compliance. Renowned for interpersonal communication and supporting team goals, adept at risk management and operational improvements.
Overview
3
3
years of professional experience
Work History
Operation Associate
CIBC Bank
11.2023 - 10.2024
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Assisted in managing day to day operations, ensuring deadlines and customer expectations were met consistently.
- Followed shipping and receiving procedures for goods and materials.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
- Support senior operations staff in executing long-term strategy and operational goals.
Operations Officer
RBC Royal Bank
11.2021 - 09.2023
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Implemented processes that simplified procedures and reduced average processing time.
- Develop and implement strategies to optimize operational processes and increase productivity.
- Oversee risk management activities to minimize business interruptions and safeguard company resources.
Education
High School Diploma -
Kageyo High School
RwandaSkills
- Customer service excellence
- Deadline management
- Interpersonal and written communication
- Team support
- Supply ordering
- Safety procedures
- Workload prioritization
- Support services
Languages
English
French
Elementary
Timeline
Operation Associate
CIBC Bank
11.2023 - 10.2024
Operations Officer
RBC Royal Bank
11.2021 - 09.2023
High School Diploma -
Kageyo High School
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