Deebashree Choudhary
Windsor,Canada
Summary
Detail-oriented and results-driven operations professional with over 10 years of diverse experience across manufacturing operations, supply chain coordination, data management, and customer service within global organizations. Currently contributing to production and inventory operations at Jamieson Wellness Inc., leveraging SAP ERP expertise, GMP compliance knowledge, and strong analytical skills to ensure operational accuracy and efficiency.
Overview
13
13
years of professional experience
Work History
Operation Associate
Jamieson Wellness Inc.
01.2025 - Current
- Process packaging and manufacturing work orders in the SAP - ERP system to ensure timely fulfillment.
- Maintain precise tracking of material movements and production data in SAP to enhance inventory management.
- Work alongside the inventory team to secure timely material availability.
- Update records daily to maintain the accuracy of work orders in the system, supporting operational integrity.
- Achieve compliance with quality standards and GMP regulations on all tasks.
- Communicate discrepancies in production or inventory to supervisors without delay.
- Manage procurement and replenishment of office supplies to ensure uninterrupted daily operations.
Security Guard
Paladin Security Group
Windsor, Canada
01.2023 - 01.2025
- Conducted regular patrols to identify and mitigate potential security risks, enhancing overall safety.
- Monitor access points and ensure compliance with safety and security policies.
- Documented and reported security incidents, accidents, and breaches to management and law enforcement to ensure prompt response.
- Prepared incident reports and documented unusual activities to maintain accurate records for future reference and improve incident response.
- Respond to customer inquiries and after-hours calls (311), delivering effective support and service.
Data Management Analyst
Accenture India Private Limited
New Delhi, India
08.2019 - 08.2022
- Managed quality assurance tasks, ensuring accuracy in image captioning and transcription, enhancing data reliability for stakeholders.
- Conducted data audits and analysis to identify trends, driving insights for targeted improvements.
- Developed daily reports for management, facilitating informed decision-making and optimizing service delivery.
- Provided training and support on data management processes and tools to team members.
- Coordinated team meetings, fostering collaboration and streamlining workflow processes.
Master Customer Care Professional
American Express India Campus
New Delhi, India
12.2016 - 05.2019
- Resolved customer inquiries for U.S. clients, guiding them on financial solutions and effectively facilitating dispute resolution.
- Collaborated with cross-functional teams to address escalated service requests, enhancing overall customer satisfaction.
- Conducted quality checks to enhance service delivery, leading to increased sales conversion rates through effective upselling.
- Streamlined service processes to improve efficiency in a high-volume environment.
- Developed customer profiles to tailor service offerings, improving personalization of customer interactions.
Senior Sales Associate
Converges India Private Limited
New Delhi, India
07.2013 - 08.2016
- Exceeded sales targets by providing personalized solutions that enhanced client satisfaction.
- Guided customers through product offerings, providing tailored recommendations that addressed specific needs and enhanced purchasing decisions.
- Analyzed sales performance data to identify improvement areas, informing strategic initiatives that elevated sales outcomes.
- Maintained current knowledge of industry trends and competitive products to effectively address customer inquiries and enhance service.
- Trained new hires on effective sales techniques and company policies to enhance overall team effectiveness.
Education
Post Graduation in Supply Chain And Logistics - Logistics And Supply Chain Management
St. Clair College of Applied Arts And Technology
Canada04-2024
Bachelor of Commerce - Commerce
DAV PG College
India06-2013
Skills
- SAP ERP system
- Supply chain management
- Logistics and inventory management
- Process optimization
- Data analysis and management
- Scheduling and coordination
- CRM expertise
- Customer service excellence
- Microsoft Excel reporting
References
References available upon request.
Timeline
Operation Associate
Jamieson Wellness Inc.
01.2025 - Current
Security Guard
Paladin Security Group
01.2023 - 01.2025
Data Management Analyst
Accenture India Private Limited
08.2019 - 08.2022
Master Customer Care Professional
American Express India Campus
12.2016 - 05.2019
Senior Sales Associate
Converges India Private Limited
07.2013 - 08.2016
Post Graduation in Supply Chain And Logistics - Logistics And Supply Chain Management
St. Clair College of Applied Arts And Technology
Bachelor of Commerce - Commerce
DAV PG College