Madhavi Senarathna
Surrey,Canada
Summary
Dedicated Administrative professional & an Attorney-at-Law (AAL) with over 5+ years of experience in the Business & Legal industries. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
8
8
years of professional experience
Work History
Medical Office Assistant & Personal Assistant
Dr Bhana’s Clinic
02.2024 - Current
- Ensure smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Use OSCAR to schedule appointments for doctor visits and procedures.
- Reduce wait times for patients through effective appointment scheduling and efficient front desk management.
- Enhance patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Promote excellent customer service experience through prompt responses to faxes, voicemails and emails, addressing patient inquiries or concerns.
Children & Youth Worker (part-time)
The Anglican Parish of the Church of the Epiphany
03.2023 - Current
- Assist children under the age of 3 years in Sunday School activities & youth in grades 7 to 12 on Friday Youth activities
- Facilitate children & youth development and leadership programs for children from diverse backgrounds to be involved in the life of the church, and community
- Organize special events for children & young people (BBQ get-togethers)
- Provide key emotional support to special needs youth.
- Regular communication and updates with the ministry leaders & the Rector of the Church.
Legal Assistant
Gautam & Associates
02.2022 - 03.2022
- Prepared & edited correspondence and legal letters of the Firm
- Maintained & organized client files
- Calendar/schedule management
- Carried out correspondence & communication with clients.
Legal Apprentice
Attorney General’s Department
02.2021 - 12.2021
- Assisted my Senior, ASG Susantha Balapatabendi P.C., during court visits and learned about the different cases & the court procedures in both areas of Civil and Criminal
- Made written submissions & arguments of the cases
- Assisted my Senior in presentations, training, & state speeches on important matters.
Junior Executive-Legal Dep
AIA Insurance Lanka Limited
01.2018 - 01.2021
- Drafted/reviewed internal service level agreements and letters for the Company
- Attended conferences with clients & experts of the Company
- Made summaries/arguments on customer insurance policy complaints
- Reviewed media publications of the Company.
Senior Legal Analyst
Innodata Lanka (Pvt) Ltd
01.2017 - 01.2018
- Resolved issues and provided solutions with minimum supervision for the rights clearance requests of videos under the National Geographic channel
- Met targets, productivity levels & SLA’s
- Ensured project quality and customer satisfaction
- Formulated tracking reports.
Receptionist Administrator (part-time)
The Rose Garden restaurant
01.2016 - 01.2017
- Obtained good phone etiquette and organizational skills.
- Boosted company image by providing professional, and timely assistance to all visitors, clients, and vendors.
- Kept reception area clean and neat to give visitors positive first impression.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, customer bookings to ensure smooth workflow.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
MBA - Business Administration
University Canada West (UCW)
Vancouver, Canada01.2024
Attorney-at-Law - Law
Supreme Court of Sri Lanka
Colombo, Sri Lanka12.2021
Certificate Course in International Relations - International Relations
University of Colombo
Colombo, Sri Lanka08.2019
LLM in International Banking and Finance Law - Law
University of The West of England (UWE)
Bristol, UK02.2017
LLB - Law
University of London International Programmes
London, UK08.2015
Skills
- Microsoft Office: Word, Excel, Outlook, Adobe Reader
- Microsoft Office: Word, Excel, Outlook, and Adobe Reader
- Communication tools: Zoom, Teams
- Google Suite: Calendar, Forms, Gmail, Drive and Docs, Sheets, Slides
- Presentation Software: PowerPoint, Keynote
- Electronic Medical Record (EMR) software: OSCAR
Computer Skills
Strengths
- Knowledge on office administration & office coordination
- Knowledge on researching, writing, editing, proof reading legal/ contractual documents
- Knowledge on appointment coordination, clinical documentation, patient care, healthcare compliance, medical terminology, Records Maintenance
- Excellent communication skills
- Great organizational, time management & problem solving skills
- Excellent team player and multitasker
- Deadline & detail oriented
Languages
English
Native or Bilingual
sinhala
Native or Bilingual
Hindi
Professional Working
French
Professional Working
Bengali
Professional Working
Turkish
Limited Working
Timeline
Medical Office Assistant & Personal Assistant
Dr Bhana’s Clinic
02.2024 - Current
Children & Youth Worker (part-time)
The Anglican Parish of the Church of the Epiphany
03.2023 - Current
Legal Assistant
Gautam & Associates
02.2022 - 03.2022
Legal Apprentice
Attorney General’s Department
02.2021 - 12.2021
Junior Executive-Legal Dep
AIA Insurance Lanka Limited
01.2018 - 01.2021
Senior Legal Analyst
Innodata Lanka (Pvt) Ltd
01.2017 - 01.2018
Receptionist Administrator (part-time)
The Rose Garden restaurant
01.2016 - 01.2017
MBA - Business Administration
University Canada West (UCW)
Attorney-at-Law - Law
Supreme Court of Sri Lanka
Certificate Course in International Relations - International Relations
University of Colombo
LLM in International Banking and Finance Law - Law
University of The West of England (UWE)
LLB - Law
University of London International Programmes
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