RASNA RANI
Surrey
Summary
Experienced office administrator with a proven ability to efficiently manage multiple tasks and provide prompt solutions. Skilled problem-solver capable of handling workloads, greeting visitors, answering phone calls, and fulfilling staff members\' requests. Maintains a professional and welcoming demeanor, creating an upbeat work environment for all. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Assistant
VIKUL GARG MORTGAGES INC
11.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Improved communication channels by updating contact information for clients, vendors, and staff members regularly.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assistant Manager
Regency of Fireplace
02.2021 - 02.2022
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practice
- Strengthened performance by applying excellent program and project leadership skills.
- Generated sales report to help upper management make effective decisions and sales plans.
- Fielded customer complaints and queries, fast tracking them for problem resolution
- Assisted sales team with completing customer transactions and managing issues.
- Completed store opening and closing procedures by counting drawers and managing security.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Answered Inbound calls, chats, and emails to facilitate customer service
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
Sales Representatives
PIVAL INTERNATION LTD
04.2019 - 02.2021
- Coordinated schedules and managed meetings
- Documented customer correspondence CRM to track requests, problems, and solutions
- Upheld quality control policies and procedures to Increase customer satisfaction
- Addressed inquiries resolved customer issues and managed customer relations
- Confirmed appointments, communicated with clients, and updated client records.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Restaurant Manager
Ambar Surrey Dhaba and Restaurant
07.2018 - 02.2021
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Assisted in development and implementation of new menus to offer variety and options to customers.
Education
BBA - Project management
Yorkville University
New Westminster, BC04-2020
MBA - Project Management
Kurukshetra Univers
Haryana India03-2017
BBA - Accounting And Finance
Kurukshetra University
Karnal, India04-2015
Skills
- Scheduling appointments
- Data evaluation
- Report creation
- Microsoft Office
- Data entry
- Office supplies and Inventory
- Payment processing
- Multi -line phone system
- Order processing
- Maintains record of sales
- Typing ( 45-50 WPM)
- Computer skills ( MS office, MS Word, Adobe Reader, Outlook, MS 365)
- Customer service
- Front desk (6 years )
- Admininstrative experience (3 years)
- Accounts payable
- Leadership
- Accounts receivable
- Billing and Invoicing Proficiency
- Time management
Certification
- Project management
- Health care assistance license
- First Aid and CPR certification
- Digital marketing Associate
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Office Assistant
VIKUL GARG MORTGAGES INC
11.2022 - Current
Assistant Manager
Regency of Fireplace
02.2021 - 02.2022
Sales Representatives
PIVAL INTERNATION LTD
04.2019 - 02.2021
Restaurant Manager
Ambar Surrey Dhaba and Restaurant
07.2018 - 02.2021
- Project management
- Health care assistance license
- First Aid and CPR certification
- Digital marketing Associate
BBA - Project management
Yorkville University
MBA - Project Management
Kurukshetra Univers
BBA - Accounting And Finance
Kurukshetra University
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