Madhav Sikka
Ottawa,ON
Summary
Pharmacy professional with solid track record in assisting with prescription preparation and patient communication. Known for reliability and adaptability in fast-paced environments, consistently contributing to team success. Skilled in inventory management, customer service, and maintaining accurate records.
Highly organized and dependable, with solid foundation in pharmaceutical principles and customer service. Knowledge in maintaining accurate patient records and proficient in inventory management. Committed to ensuring smooth pharmacy operations and enhancing patient care.
Overview
3
3
years of professional experience
Work History
Pharmacy Assistant
Independent Grocer Drug Store
03.2025 - Current
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Coordinated with insurance companies to resolve billing and reimbursement issues.
- Increased customer satisfaction, providing compassionate care and detailed medication instructions.
- Facilitated smooth workflow, organizing prescription orders for efficient processing.
Pharmacy Assistant
Shoppers Drug Mart
09.2022 - Current
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Counted and labeled prescriptions with correct item and quantity.
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Trained new pharmacy staff on computer system and drug management protocols.
- Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
- Supported operations with filing, copying and faxing.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Verified patient information to correctly dispense medications.
- Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
Crew Member
Wendys Restaurant
05.2022 - 09.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
Education
Ontario College Graduate Certificate - Project Management
Algonquin College
Ottawa, ON01-2024
Ontario College Graduate Certificate - Regulatory Affairs
Algonquin College
Ottawa, ON01-2023
Bachelor of Science - Pharmacy
I.K. GUJRAl Punjab Technical University
India04-2021
Skills
- Secure storage of medications
- Verifying orders
- Answering customer questions
- Supply restocking
- Order documentation
- Data entry
- Organizing supplies
- Insurance collaboration
- Prescription interpretation
- Stocking shelves
- Medication labels
- Insurance billing
- Labeling prescriptions
- Ordering and stocking medications
Languages
English
Full Professional
Hindi
Professional Working
Punjabi
Elementary
Personal Information
Title: Pharmacy Assistant
Timeline
Pharmacy Assistant
Independent Grocer Drug Store
03.2025 - Current
Pharmacy Assistant
Shoppers Drug Mart
09.2022 - Current
Crew Member
Wendys Restaurant
05.2022 - 09.2022
Ontario College Graduate Certificate - Project Management
Algonquin College
Ontario College Graduate Certificate - Regulatory Affairs
Algonquin College
Bachelor of Science - Pharmacy
I.K. GUJRAl Punjab Technical University
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